National Scheduling Officer - Home Care
Location: Mill Park, VIC
Industry: Aged Care and Home Care
Employment Type: Casual
Salary: Competitive Rates
About Us: At BodeWell Community Care (BWCC), we are dedicated to providing exceptional care and support to individuals in our community. We prioritize building meaningful relationships, respecting individuality, and fostering partnerships with clients, families, and stakeholders. As a Scheduling Coordinator, you'll play a crucial role in ensuring the quality of scheduling to meet client needs, maximize operational efficiency, and enhance the overall customer experience.
Benefits
Remuneration based on experience
Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
Paid Training and Development days
Reward & Recognition programs
Great Supportive Culture
Key Responsibilities:
Schedule services in a client-centered and operationally efficient manner.
Provide day-to-day support for clients regarding changes to care services and address roster-related queries.
Liaise with internal and external service providers to manage care changes and update the database system accordingly.
Collaborate with Care Consultants to provide feedback on client care.
Report compliments, complaints, hazards, and incidents in a timely manner.
Identify and maintain relationships with community programs and resources for clients.
Develop and share up-to-date knowledge and information with the team.
Manage rosters for external services effectively.
Analyze staffing hours to anticipate recruitment needs.
Support team members and contribute to a positive team culture.
Actively participate in team meetings and program development initiatives.
Assist in efforts to increase client access to BWCC Home Care services.
Provide input into marketing material development.
Identify business development opportunities and respond to inquiries promptly.
Ensure compliance with organizational values, policies, and procedures.
Proactively contribute to creating a mentally safe workplace.
Maintain client confidentiality and privacy.
Report feedback, complaints, hazards, and incidents according to policies.
Qualifications:
Essential Qualifications:
3 to 5 years of experience in home care
Adiploma or degree in business administration, health administration, social work, or a related field.
Demonstrated experience in managing shift rostering effectively
Proven experience in scheduling, rostering, or workforce coordination, preferably within the aged care or disability sector.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with scheduling or client management software.
Excellent verbal and written communication skills for interacting with clients, staff, and stakeholders.
Strong background in customer service, preferably in an office management or administration role.
Desirable Qualification
Familiarity with systems such as Carelink, Procura, or similar client management software.
Experience with invoicing and financial administrative tasks.
Proficiency in languages other than English can be advantageous.
Understanding of the aged care and disability sectors, including regulations and compliance requirements.
Skills & Attributes:
Effective communication and problem-solving skills
Organizational skills with attention to detail
Passion for making a difference
Respectful and team-oriented attitude
Understanding of diverse client needs
Ready to Make a Difference?
If you're passionate about making a meaningful impact on the lives of seniors, please contact us at ****** or hit Apply
Join Bodwell Community Care and be a part of our mission to enhance the well-being of older adults in our community. Apply today!
*All applicants must have NDIS clearance and provide evidence of the right to work in Australia
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