About Us:
Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don't make the mistake of thinking we're just a bunch of trucks; we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. What you may not know about Kent is it is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.
Benefits:
We offer a competitive salary plus super and fantastic commission structure. Our Kent CARE Program is dedicated to staff wellbeing and mental health. Numerous employee reward platforms. Salary packaging and salary sacrificing. Early wage access. Corporate discounts for utilities and health insurance. Staff discounts on storage and removals services. Novated Leasing. Company-wide recognition program. We believe in inclusiveness and workplace equality. We've recently invested 2M into our digital technology. 5-star rated onboarding experience. 1 in 3 roles are filled internally; we love promoting from within. Diverse business areas that offer plenty of career opportunity. About the Role:
Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. This is a rare opportunity to join our high performing Brokerage Sales team as a National Sales Consultant, where success will come easy as you capitalize on selling our quality services and products.
This sales role undertakes video in-home consultancy and is a full-time hybrid work position from a capital city office and home. You'll manage a portfolio of pre-qualified clients, with the flexibility to schedule your diary to best suit both you and the client. Your role involves leading the process from initial engagement through to final sign-off, ensuring each client feels supported and confident in their relocation choices.
Some of what you will be doing:
Responding promptly and professionally to all inbound enquiries and web leads, setting the tone for a seamless customer experience. Qualifying leads to understand each client's unique needs, guiding them to the most suitable relocation solutions. Managing your portfolio of clients from initial enquiry through to sign-off, taking ownership of each client's journey. Providing exceptional customer service, ensuring every client feels valued, heard, and supported throughout their relocation process. Conducting video surveys and consultations with clients, effectively handling and progressing a high volume of interactions. About you:
Ideally, you will have experience in B to C sales and be outcome-focused. If you can demonstrate you are a proven customer-centric and solution-focused individual, that's also a bonus. This role is not a hard sell; the key is to have empathy and respect for our broad client base.
What we hope you have:
Strong listening, communication, and negotiation skills, with the ability to convey professionalism and empathy in every interaction. Results-driven, with a focus on outcomes and meeting client needs. A proactive, positive approach and a professional attitude. Ability to work independently, prioritise effectively, and remain composed under pressure. Passionate about delivering excellent service and committed to continuous improvement. You may not fit the requirements 100%, but that's ok; we focus on training and development so that we can promote from within. If you are looking for a career and not just a job, you're in the right place!
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