Dynapumps is a privately owned growing Australian business with a great legacy since 1981. Operating from our new Headquarters in Perth, our tight knit in-house teams operate from additional offices in Sydney, Melbourne, Brisbane, Adelaide & South America providing solutions for clients pumping needs. Our Global expansion and home market penetration growth in the leading industries requires A Grade people in all areas in our organisation. We have a nurturing culture and open book philosophy to gain share with all our people to strive for better! Imagine a place where your passion for customer service excellence and leadership come together to create unforgettable customer experiences. At Dynapumps, we are on a journey to redefine what exceptional service looks like, and we are looking for our next people-centric leader to elevate our strategy and bring the customer service team along on this exciting journey.
Reporting to the Global Sales Director, the National Customer Service Manager will manage a team of Customer Service Managers across multiple states within Australia. The role allows you to lead the team towards unparalleled customer satisfaction and operational excellence.
About the role: Leadership & Inspiration: Lead and inspire a national team of dedicated customer service professionals to deliver exceptional customer service. Your leadership will be the driving force behind our success.Agility & Adaptability: Foster an agile and adaptive work environment, encouraging continuous improvement and innovation. Embrace change and guide the Customer Service team through it with confidence.Customer Insights: Monitor and analyse customer feedback and operational metrics to identify areas for improvement. Use data-driven insights to make informed decisions.Collaboration: Work closely with cross-functional teams to ensure seamless customer interactions and service delivery. Build strong relationships across the organization.Process Optimization: Manage and optimize customer service processes and workflows to achieve efficiency and effectiveness.What will make you successful in this role: Proven experience in a leadership role within a sales-focused customer service team.Strong track record of driving change and implementing technology solutions.Excellent people-centric leadership style and people management skills, with the ability to motivate and develop a high-performing team.Agile mindset with the ability to adapt to changing business needs and priorities.Thrives in a fast-paced environment.Strong collaborator with exceptional communication and interpersonal skills.Analytical and problem-solving abilities, with a focus on continuous improvement.Passion for delivering outstanding customer service and enhancing the customer experience.Join a Rewarding Culture & Enjoy the Benefits: Annual leave loading.Income Protection Insurance.Superannuation Salary Sacrifice.Vehicle Lease Salary Sacrifice.Superannuation paid on all hours worked.Gain share bonus based on quarterly Group performance.Free On-site Parking.How to apply: Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
*Candidates must have the relevant work rights to be considered for an opportunity at Dynapumps. Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a National Customer Service Manager?How many years of people management experience do you have?Do you have customer service experience? #J-18808-Ljbffr