At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).Job DescriptionAbout the RoleAre you passionate about helping others take the next step in their education journey? As a National Course Advisor, you'll play a pivotal role in guiding prospective domestic students towards their future by connecting them with the right courses and programs.This dynamic and rewarding role is all about creating meaningful connections with potential students, primarily over the phone, to provide accurate, relevant course information and build strong, service-oriented relationships. Your efforts will directly contribute to achieving enrolment goals for both the campus and your individual targets.What you'll be doing:Building strong rapport with prospective students and guiding them toward enrolment, ensuring both service metrics and enrolment targets are met.Managing and nurturing prospective student pipelines while adhering to compliance requirements.Delivering detailed course, career, and industry information to empower students to make informed decisions.Addressing student inquiries and resolving concerns efficiently within Service Level Agreements.Preparing insightful performance reports and contributing fresh ideas to drive enrolments and business growth.Keeping sales systems (CRM) updated with accurate, real-time data.Responding to customer feedback with professionalism and ensuring timely resolution of queries.This is more than just a sales role – it's an opportunity to make a genuine impact on people's lives by helping them embark on an exciting new chapter of personal and professional growth.If you're driven by results, energised by meaningful conversations, and passionate about education, we'd love to hear from you!QualificationsThe person we seek will ideally have the following:Experience within a sales environment with demonstrated proven experience in meeting KPIs and sales targets, preferably within the education sector.Experience with sales and service systems i.e. Salesforce CRM.Excellent communication, strong interpersonal and relationship building skills.Self-motivated with a great attitude and willingness to learn new skills.Experience working in a team and also autonomously with shared goals.Ability to handle competing priorities, communicate progress, and manage stakeholders expectations.Willingness to embrace change within a dynamic environment of systems, processes, and personnel responsibilities.Additional InformationACAP focuses on shared values and strengths across our teams. You will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.At ACAP our employee perks and benefits include:Unlimited global career opportunities across the Navitas portfolio.Flexible working arrangements.Salary packaging and novated leasing.2 paid volunteer days per year for your passionate causes.Up to 75% scholarships are available to staff enrolled in ACAP courses.Health & well-being packages including free counselling and well-being specialist support for employees and family members.Discounts on gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers.Access to LinkedIn Learning and professional development opportunities.Diversity Equity and Inclusion:ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.Join us in making the world a better place!To Apply:Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process).Please note applicants are assessed upon receipt so you are encouraged to apply now.About NavitasNavitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.
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