Your new company
Working as a Business Servicing Advisor, you are the main point of contact for all NAB's Business and Corporate clients across a wide range of Banking enquiries, whilst adhering to banking compliance guidelines.
Types of calls you will receive, but not limited to:
General Business account enquiries: Internet banking password reset, account statements, swift code issues, international payments enquiries, increasing daily limits.Business loans: interest rate enquiries, rate reviews, offset account enquiries, redraw, term deposits.Business cards: requesting a new card, lost / stolen card, unauthorised transactions, increasing facility limit, merging business & personal accounts, issues with card declining with incorrect account linking. Your new role Handling high-volume inbound calls from existing Business and Corporate customersHelping to educate and service NAB's Business and Corporate customers across the Digital Banking platformAdhering to allocated start and finish times, with breaks scheduled across the day. Adherence to schedule is imperative given the nature of this role, and ensures NAB provides the best experience to its Business customers.Start date is 13th January 2025, 12-months temporary contract, paying $35.86 per hour + Super. Strong opportunities for permanency for workers with the right mindset, behaviour and productivity.
You will be working roughly 8 hours per day, Monday to Friday.
Shifts will run on a rotating roster Monday - Friday 7:30AM - 8:00PM. Please importantly note this is NOT a HYBRID role, and you will be expected to work from the office FULL-TIME 5 days a week.
What you'll need to succeed AU/NZ Citizenship or Permanent Residency in Australia.Customer-centric mindset and strong interest in helping business customers on a first-call resolution basis.Customer service experience is necessary, preferably from a call centre or professional background.A relevant business degree (desired but not essential - open to fresh graduates).Resilience with the ability to manage complex and detailed enquiries.What you'll get in return
Stay ahead of the curve and drive your career with NAB! This is a fantastic opportunity to join one of Australia's Top 4 Banks. As a valued member of the team, you will be offered:
Extensive 16-weeks of 'Proficiency Hub' training, which includes classroom and on-the-job training.An abundance of resources to help you manage your physical health and wellbeing. This includes an Employee Assistance Program and wellbeing initiatives.Potential for extension or permanency for high-performing candidates