We have an exciting opportunity for a Senior Care Managerto lead a team of 6-8 telehealth Home Care Package (HCP) Care Managers in our Oxley, Qld office.
myHomecare Group is the leading Home Care Package provider in Australia.
Joining our group, you will be given opportunities to grow and progress your career that are unmatched in the industry.
We are looking for a Senior Care Manager who will ensure that your team delivers exceptional customer service, supporting clients to live safely, well and independently at home whilst complying with the Aged Care Quality Standards.
Reporting to the Regional Manager, you will provide oversight of clients at risk, provide guidance on high quality goal-oriented care planning and ensure all packages are financially viable.
What we will offer you:
Inspirational leadership in a growing company.
Building a career in Australia's largest home care package provider.
A hybrid working model - three days in the office and two days from home.
A range of employee benefits programs, including wellbeing, reward and recognition.
Annual performance development plans, career and succession planning.
Paid parental leave after six months of employment.
You'll be responsible for:
Managing the performance, career pathway and skill development of your care management team to drive a quality experience for all clients whilst promoting efficiencies and the best use of resources.
Maintaining the quality of client service and care in line with the regulatory environment.
Promptly reporting and/or escalating issues and risks to the appropriate parties.
Assisting with evaluating and improving operational performance to drive optimal financial outcomes.
Optimising client budgets to ensure client assessed needs are met and risks are mitigated.
Approving client purchases in a timely manner and in line with regulatory obligations.
Fostering a culture of transparent, effective, timely and appropriate internal and external communication in line with client care and organisational expectations.
We are looking for someone with:
Excellent leadership skills and a passion for guiding and mentoring.
Problem-solving abilities with the ability to think critically.
Strong interpersonal and verbal/written communication skills.
Ability to work at a fast pace with effective time management skills.
Ability to develop a relationship with clients, their family and employees.
Willingness to learn new systems, policies and procedures and be challenged by the development of a high growth business.
Experience in Aged Care, Community Home Care and existing knowledge of Home Care Packages (HCP) and Commonwealth Home Support Program (CHSP).
Strong computer skills in CRM systems, database management, Microsoft Office.
Apply now to discover how you can develop your leadership skills while truly helping people in your community.
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