APPLICATION PACKPOSITION DETAILSReference No 21917, 21921, 21939, 21940Title Museum Experience OfficerEmployment TypeNon-ongoing/Ongoing with the possibility of extension orongoingWorking Hours Part-time (49 – 56 hours)$64,523 - $76,820 + 15.4% Superannuation (pro-rata forpart-time)Section Museum Experience, Learning & OperationsAustralian Citizen + security clearance (aftercommencement) + WwVP CardContact OfficerGavin Beddingfield:****** Date Monday 20 May 2024Special NoteOngoing and non-ongoing opportunities available.Please note these positions work on a set fortnightly rosterwhich includes weekends and public holidays.Suitable candidates may be placed in a merit pool from thisselection process and the pool may be used to fill similarongoing or non-ongoing roles. Non-ongoing vacancies filledfrom a merit pool may be offered as a specified term.Applicants may have their application and assessment resultsshared with other Australian Public Service (APS) agencieslooking to fill similar roles.ABOUT USThe Museum of Australian Democracy (MoAD) at Old Parliament House is located inside a heritage-listedbuilding that was once home to Australia's Parliament (1927 to 1988).True to our building's original brief, we provide a 'people's place', where big ideas are explored.We share the story of Australia's democracy through exhibitions, events and education programs, as well asthrough our rich online collection of stories, objects and resources. MoADAt MoAD, we celebrate the Australian democratic journey. We seek to provoke thought and inspireconversation by sharing stories and objects that played a part in shaping the nation as it is today.Careers at MoAD are varied, from exhibition curators, heritage officers and learning facilitators, through todigital producers, finance officers and IT specialists. We're a small team, working in a dynamic environment,sharing our democratic and political history in a heritage-listed building.MoAD is an inclusive and rewarding workplace that values the contributions of all our staff. We encourageapplications from First Nations Australians, people with a disability, culturally and linguistically diverse peopleand LGBTQIA+ people. We are committed to a safe and supportive workplace which includes flexible workingpractices.MoAD employees are engaged under the Australian Public Service Act 1999 and are subject to the termsand conditions of employment in the OPH Enterprise Agreement 2024-27POSITION DETAILSThe position of Museum Experience Officer, in the Museum Experience team, is responsible for providing highquality customer service and the delivery of engaging programs to a diverse public.The position is the first point of contact for visitors, responsible for providing information on the Museum andits events and programs, as well as cloaking services, Point-of-Sale (POS) services, and other reception duties.The role requires the ability to learn, develop, and deliver public programs and presentations and involves longperiods of standing and moving throughout the Museum.Suitable candidates may be placed in a merit pool from this selection process and the pool may be used to fillsimilar ongoing or non-ongoing roles. Non-ongoing vacancies filled from a merit pool may be offered as a specified term. Applicants may have their application and assessment results shared with other Australian Public Service (APS) agencies looking to fill similar roles.ROLE RESPONSIBILITIES and DUTIESUnder the direction of the Volunteer and Museum Experience Supervisors the Museum Experience Officer willbe required to:• Provide high quality interactions with museum visitors, including entry management, Museum information services, program promotion, retail sales and reception services.• Assist in the development, facilitation and support of a range of public programs, tours, events, andactivities. Occasional after-hours work may be required.• Assist in providing direction to volunteers and help to facilitate the museum's volunteer program.• In association with other museum teams, support compliance with agency security and heritage requirements, and monitor exhibition functionality.• Take direction from and work collaboratively with other key stakeholders, including the Retail ShopManager, to support the overall delivery of retail and reception services.• Develop productive working relationships with colleagues, volunteers and other stakeholders that add• Provide general support to the Museum Experience team and management, including assisting withproject work, program development and gathering visitor feedback.OUR IDEAL CANDIDATEOur ideal candidate will have:• Strong interpersonal skills and demonstrated ability to work in a diverse team in a customer servicehttps://www.legislation.gov.au/C2004A00538/latest/text https://moadoph.gov.au/sites/default/files/2024-04/oph-enterprise-agreement-2024-2027.pdf MoAD• Demonstrated ability to show initiative, suggest ideas to improve processes, share knowledge, take onconstructive feedback and take responsibility for personal development.• Experience with performing reception duties, retail duties and operating Point-of-Sale (POS) systems ishighly desirable.• A flexible and positive approach to learning new processes and systems.• Interest and knowledge of, or the ability to quickly acquire, an understanding of Australian politics andhistory.• An understanding of APS Values and Code of Conduct and demonstrated ability to apply these in awork setting.YOUR APPLICATION• Please provide a concise statement of claims of no more than 2 pages.o When framing your statement, please ensure you adequately demonstrate your skills, qualifications, experience and capabilities.• Resume outlining your career history, qualifications and contact details for at least two recent referees (nomore than 4 pages)• A coversheet from the MoAD WebsiteELIGIBILITYEmployment with the Museum of Australian Democracy is subject to the following conditions:• Citizenship – To be eligible for employment with MoAD, applicants must be an Australian Citizen.• Security Clearance – The successful applicant will be required to undergo and maintain a securityclearance at the baseline level.• Working with Vulnerable People (WwVP) card must be obtained prior to starting at MoADSUBMISSION OF APPLICATIONYour application should be submitted by the closing date ******• Your application will be automatically acknowledged. If you do not receive an automated receipt, pleasecontact the Recruitment Officer on 02 6270 8192 or 02 6270 8285• Applications received after closing will not be accepted unless prior arrangement has been made with thecontact officer.• RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in furtherassessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have adisability; and meet the minimum requirements for the position. For more information visit the APSCwebsite.• MoAD accommodates requests for reasonable adjustment for people with disabilities to participate in aninterview, including offering onsite tours to potential employees before their interviews to gauge anypossible access barriers and to comfortably see staff spaces before committing to interview or the jobposition. Please indicate this in your coversheet or contact the recruitment officer on 02 6270 8192 or 026270 8285. https://www.moadoph.gov.au/about/careersmailto:******#J-18808-Ljbffr
