Company DescriptionOur mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
Ready to discover more? Get in touch with us. We would love to hear from you. One more thing… By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
As part of our team you can have:
Salary - £ 13.69/ hourFree night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)Talent gym accessStylish and functional uniform providedDelicious complimentary meals on duty prepared by our creative chefsDiscounted hotel rates all over the world in Accor HotelsGrow your skills and learn more through our ApprenticeshipContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)If you feel you are the right candidate for the role as our Multiskilled Night Team Member, please click 'apply' now! We'd love to hear from you! Job DescriptionAs our next Multiskilled Night Team Member, you… Are the 'face of IBIS Shoreditch', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Contract - Part Time, Permanent, 23.4 hours / Week.
Be responsible for the reception desk and processing of night audit and nightly reportsAssist security with monitoring building securityAid in the operations for the day team to ensure exceptional service is provided around the clockWork the unique night shifts at our hotel from 11pm to 7amTake food & beverage orders, prepare & deliver orders promptly to the guest from our food and drinks menu during the shift.Thursday, Friday & Saturday perform the F&B and Bar tasks primarily and work in the reception as and when required.Willing to learn & serve hot / cold beverage, cocktail, mocktail, beer etc. from the F&B menu.Keep tables and service areas clean and tidy as per procedure manual.Maintain hygienic food service techniques during service.Take responsibility for your designated section and station.When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive sellingEnsure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.Any other reasonable request as required by your Supervisor or Hotel Management.Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
QualificationsWhat we are looking for: A self-starter with the ability to work unsupervised.A can do attitude for multitasking between reception and F&B.Flexible to work 5 days a week on a rotation basis from Monday to Sunday.Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactionsA fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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