JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Due to an internal promotion, we're looking for a MRI Training & Support Director to join our Property & Asset Management (PAM) team! In the role, you will manage and maintain the integrity and functionality of the MRI database in terms of BAU, enhancements and improvements. You will coordinate the various support teams to ensure we deliver a great level of service, as well as coordinate, manage and deliver a robust MRI training program across the PAM business. A snapshot of the role: Lead the team in improving the support process and policies – looking for automation and streamlining processesLiaise with the business and JLL Technology team to prioritise incidentsManage ad hoc support related tasks for the businessRespond to escalated customer support issuesInform the support teams of all new information related to supporting the productsAssess support statistics and prepare holistic reports on the findingsOversee regular user access auditsLead the business in best practice for key systemsDeliver a comprehensive MRI training regime Sound like you? This is what we're looking for: Five years' experience accounting experience preferably in property managementAn understanding of the BI technology, and underlying source system frameworkKnowledge of MRI, SQL, Excel and/or other Property Management and Accounting solutions essentialExperience in Agile project management desirable What you can expect from us: As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. Apply today, quoting job reference number JDREQ394941 Location: On-site –Sydney, NSW
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