Shaping the future of real estate for a better world!At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.What this job involves:Due to an internal promotion, we're looking for a MRI Training & Support Director to join our Property & Asset Management (PAM) team! In the role, you will manage and maintain the integrity and functionality of the MRI database in terms of BAU, enhancements and improvements. You will coordinate the various support teams to ensure we deliver a great level of service, as well as coordinate, manage and deliver a robust MRI training program across the PAM business.A snapshot of the role:Lead the team in improving the support process and policies – looking for automation and streamlining processesLiaise with the business and JLL Technology team to prioritise incidentsManage ad hoc support related tasks for the businessRespond to escalated customer support issuesInform the support teams of all new information related to supporting the productsAssess support statistics and prepare holistic reports on the findingsOversee regular user access auditsLead the business in best practice for key systemsDeliver a comprehensive MRI training regimeSound like you? This is what we're looking for:You have the ability to motivate and develop a high-performing team committed to delivering results and excellent customer service. Outstanding planning and organisational skills, with experience establishing priorities, allocating resources and meeting deadlines. You have a professional and personable approach with an ability to manage communications with numerous business groups and varying levels of technical literacy.Five years' experience accounting experience preferably in property managementAn understanding of the BI technology, and underlying source system frameworkKnowledge of MRI, SQL, Excel and/or other Property Management and Accounting solutions essentialWhat you can expect from us:As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership! WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia.Apply today, quoting job reference number JDREQ394941
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