Job Description Posted Friday, April 5, 2024 at 4:00 AM
Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.
With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide.
We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!
We are now seeking applicants to join our Customer Experience Move Management team under the Allied Moving Services brand for a 6 month contract. This role offers a hybrid work set up post training - 2 days office / 3 days work from home. This role is available to applicants able to work in our Mt Wellington (Auckland); Dandenong (Melbourne) and Richlands (Brisbane) locations.
Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections and friendships the world over with Sirva.
Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identity.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication is key to this model and encourage all employees to discuss with their People leaders what works best for you.
Want to learn more?
Reporting to the Team Leader - Inbound, the Move Management Consultant is responsible for coordinating the E2E process of the imports process in an efficient and timely manner for our consumer clients.
Key responsibilities include:
Receive and register all import documentation into relevant systems and forwarded to clients and/or appropriate internal and external stakeholders Proactively communicate with clients at all times Closely monitor shipment arrival schedules and ensure early reporting to Customs Professional liaison with sister companies, franchises, partner agents, agents, Customs and Quarantine Authorities, shipping companies and other commercial entities at all times Communicate and arrange the delivery of household goods. Administration and maintenance of all Import files Who are we looking for?
We are seeking an efficient and highly organised individual who will take pride and ownership of their role. The successful candidate will possess the following skills and capabilities:
Demonstrated experience in a similar household goods, imports coordination, international freight movement or customer service role Excellent interpersonal skills with the ability to maintain strong relationships with a variety of internal and external stakeholders including clients Ability to work as part of a team, as well as managing their workload autonomously. Have the drive to take on new challenges and develop skills to support the wider team and service delivery to customers. Possess strong customer service and communication skills Be a self-starter with initiative and have the drive to succeed Be highly organised with effective time management skills to manage multiple caseloads at a single time across a number of different clients Strong attention to detail Articulate written and verbal communication skills Apply Now!
If this is the role for you please submit your Interest via the APPLY NOW function including a resume for review.
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