Motor Vehicle Assessor QBE Insurance Group Limited, Sydney, Australia
An opportunity for a skilled Motor Vehicle Assessor to join our NSW Assessing Team Location: Parramatta, Canberra or Newcastle Permanent Full Time Primary Details
Time Type: Full time
Worker Type: Employee
The opportunity The opportunity has become available to join our team as a Motor Vehicle Assessor. You will assess damage to insured motor vehicles and supervise and coordinate repair work to ensure restoration with minimal inconvenience to the policyholder at a fair and reasonable cost to the insurer. You will be issued with fully maintained Tool of Trade items which include a Company Vehicle, iPad, and Laptop.
Your new role In this role you will be responsible for:
Assessing and determining the best practice repair method, settlement recommendations for vehicle damage in accordance with industry standards, legislation, the MVIRI, and manufacturer repair methods and mitigation of claims costs. Engaging with repairers, suppliers, and clients face to face, over the phone, or electronically as required. Locating and negotiating acceptable replacement parts if required. Providing quality customer service aimed at exceeding our customer's expectations & as per claims manual service standards. Supporting the implementation of the Claims strategy to enable delivery of overall business targets. About You To be successful in this role, you will have:
Trade qualification in either motor mechanic, spray painter, or panel beater is essential. Expert assessing skills with a sound understanding of repair methods and settlement types. Advanced negotiation and conflict resolution skills. Experience in quoting accident damaged vehicles. Exceptional customer service delivery. Strong written and verbal communication skills along with an ability to build lasting relationships. Quality and cost-focused management of claims. Computer/IT competency. Excellent planning and time management skills. Hold a current driver's license. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies, and our communities. With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen!
Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance. Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial, and legal advice. 18 weeks' gender-equal flexible leave for all new parents, including paid super. The ability to maximize retirement savings through voluntary super contributions and company matching. Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums. Additional leave and support through QBE's Family Domestic Violence First Responder Network. Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners. Rewards & Recognition We value our employee's experience with us and are proud to have been recognized for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice. 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards. Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion. Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium-sized program as voted by graduates. Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads). Family First accredited employer since 2021. APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.
QBE recognizes the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements, or you would like to connect with one of our networks please contact us at
Skills: Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Report Writing, Standards Compliance.
Application Close Date: 29/11/2024 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step-by-step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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