Motor Claims - Team Leader Kawana

Supervisors/Team Leaders (Call Centre & Customer Service)
Troocoo are proud to partner with a well-known market leader in the insurance industry to find their next Motor Claims Team Leader. Work for a business that celebrates integrity, passion, and vision while leading a team of Customer Service Officers to achieve business outcomes.
Duties:
In this role, you will lead a team of 7-10 Motor Claims consultants to support the managing and delivery of outcomes in the claims space. Your main accountabilities in this role will include but are not limited to:
People Leadership:
engaging, developing, and supporting a team to achieve business outcomes.
Monitor and support the management of a portfolio of claims:
Prioritization and allocation of team portfolios and workload management.
Performance and progress reporting:
Contribute to the development and implementation of strategic and operational activities.
What you will bring:
Prior experience in a leadership position is
essential , ideally in a customer-facing organization.
Experience in Financial Services/Insurance would be highly regarded though not essential.
Highly developed customer service insight and delivery.
Ability to negotiate and influence in challenging circumstances.
The ability to coach, develop, and support all team members to achieve a suitable level of performance and adherence to best practice.
Strong written and verbal communication skills.
High attention to detail and problem-solving skills.
Demonstrated ability to manage critical stakeholder relationships.
What's on offer:
Located in Kawana, just minutes from local cafes and restaurants.
Extra leave – one paid "ME" day plus one paid volunteer day annually.
Development opportunities via internal programs and a wide range of online courses.
Employee discounts on company products.
Employee reward and recognition incentive schemes.
Rotating roster with shifts between 6am-6pm, including opportunities for overtime.
If you are excited to develop your leadership career with a well-known organization, please hit "apply now" or reach out to
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