Consultant, Claims Settlement (Commercial) Consultant, Claims Settlement (Commercial)
Brisbane, Australia
Job Description Have meaningful impact as aClaims Settlement Consultant Your Role We currently have multiple opportunities available to join our RACV motor Recoveries/Settlements teams. In this role you will be responsible for effectively managing and maximising negotiated complex Recovery/Settlement opportunities. You'll work towards ensuring a commercially beneficial outcome for the organisation by pursuing opportunities that drive cost containment whilst also balancing our legislative and compliance requirements.
Key Responsibilities Negotiating complex Recovery/Settlements opportunities by engaging with relevant stakeholders to achieve commercial outcomes in line with KPI's. Ensure risk/exposure is mitigated and appropriate business and customer outcomes are achieved. Adhere to external regulatory and legislative requirements in accordance with internal business rules and established ways of working. Ensure effective management of work allocation in accordance with set established Service Standards (SLA). Management of dispute resolution and customer management where points of contention and/or conflict arise. Ensuring we service and support the customer more broadly across their Claims. The starting date will be 12 August 2024 with your IAG journey commencing with a comprehensive, 4-week induction (fully paid and in office). After induction and when deemed competent, employees can enjoy the benefits of flexible work arrangements. These positions will be based from our offices in Brisbane and Melbourne. Work hours will Mon-Fri, between 8.30am to 5pm.
Office locations:
Brisbane: 189, Grey Street, South Brisbane.
Melbourne:
23 Lakeside Drive, Burwood East VIC 181 William Street, Melbourne Please note: To work from home, you will need high speed internet connection and a private home office set up.
About You To be successful in the role, you'll need:
Excellent verbal and written communication Strong sense of emotional awareness Strong attention to detail and time management Working within company guidelines towards set KPIs Capability to manage Inbound and Outbound call volumes Ability to adapt to new computer systems Negotiation and dispute resolution skills Previous experience in Insurance is highly desirable but not necessary About Us
IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub forclimate change experts and a centre of resiliencedesign. We chat over coffee with customers,advocate for them in the corridors of Parliament andback them up in the community when life's momentshit hardest.
You'll know our brands – NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together theyturn our IAG purpose of making your world saferinto action by helping, supporting ambitions andmaking insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual. We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutionsthat enable growth,develop resilienceand create meaningful change.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees.We do this because we're ready for you.
All this shows up in what we offer:
Grow your financial future with 13%superannuation as standard Access up to 50% off personal insurance, including home and motor insurance Be part of a net zero business by 2050 Carers and parents hub and support A certified Family Inclusive Workplace Grow your career through dynamic secondments Click Apply! From here, you'll be taken to the IAG virtual assistant, Ready, who'll walk you through the application process, a quick assessment, and a video question. This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview!
Remember to keep an eye on your emails and text messages once you've applied.
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