How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!Let's create a brighter future together, let's make a differenceThe Motor Claims Advisor will manage a key client portfolio of medium and complex claims to resolution, in compliance with Zurich's procedures, standards and values.You will be responsible for the following:To provide a level of service that matches or exceeds the minimum service standards by taking a flexible and pro-active approach towards satisfying our clients without compromising the position of Zurich.To provide prompt and technically accurate management of all allocated claims.To minimise the downtime of vehicles, machinery plant or equipment.Maintain a professional, consistent approach towards all claims, whilst operating within the authority levels and procedural guidelines of the business unit.Be able to articulate how to prioritise and work to deadlines.Ability to learn and be flexible to business change.Review, resolve and proactively finalise claims within authority limit ensuring settlement at an optimum level.Important to your success - let's grow togetherIn order to be successful, you will require the following:Relevant Business Degree (preferred).Motor Claims Experience (1-2 years Preferred).Recognised Industry Qualification (preferred).Knowledge of Polisy system, and knowledge of Workflow system.Motor Vehicle claims experience.Sound knowledge and understanding of the Motor Claims strategy and operational imperatives.Understanding of legislation and legal liability.Understanding of industry standards and protocol.Be empowered. Make your impactThere are so many reasons why Zurich is a great place to be, but here are just a few:5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing).Grow, and thrive in your career (we support and encourage it) with award winning training programs.Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role.Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave).Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets.…We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure.Belong. Zurich is here to support you.
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