Job Type: Permanent position | Full time position
Job Description
About the Client: Proximus Pty Ltd t/a Exchange Hotel Greenbushes operates a portfolio of successful motel businesses in regional WA and QLD.
They are looking for an experienced and competent Motel Manager to oversee the motel operations in Greenbushes in regional Western Australia.
About the Role
You will report directly to the Managing Director.
You will take on the role of Motel Manager which will involve communicating with guests and managing all staff.
To succeed, you will need to have experience in hotel/motel management, be confident in making autonomous decisions, and have a 'hands-on' approach while leading a small team.
Responsibilities Manage, organize, and control overall accommodation, restaurant, and guest services of the motel.Supervise and delegate duties to supervisors and prepare work schedules for them.Supervise all sections and improvements in operation to identify opportunities to improve service standards.Plan and organize departmental periodical training sessions for staff.Ensure good communication and cooperation between the front office department and other departments.Perform all duties applicable to the night shift ensuring all reports, system checks, as well as run of the day (date system change) are performed according to standards and motel requirements.Control and manage expenses of all motel departments.Liaise closely with Housekeeping to ensure that optimum number of rooms/suites are available and all incoming guests' requirements are met.Actively take part in Sales Activity within the hotel including referral of leads to the Sales office.Read all reservation correspondence prior to guest arrival to understand the needs and wants of the guests, updating and correcting information in accommodation software accordingly.Conduct regular inspections of areas directly under your responsibility.Meet regularly with supervisors to convey all necessary information concerning events taking place in the hotel, memoranda received, transfers, and training procedures or instructions from management.Meet on a monthly basis with all team members in the department to convey information and discuss technical queries and solve any problems employees may encounter.Monitor systems development processes to ensure successful project completion.Requirements At least 5 years of relevant professional experience in a similar role.Relevant tertiary qualifications in Hospitality or Hotel management.Experience with accommodation software – e.g., Guestpoint, Opera, Ciirus, Gocanvas.Ability to perform aforementioned responsibilities.Ability to work under pressure to meet strict deadlines.Excellent written and verbal communication skills.The ability to multitask while maintaining a calm and efficient demeanor.Enthusiasm, energy, and a 'can do' attitude.2 contactable referees to be included in the resume.Salary: $74,000-$80,000 plus superannuation per annum.
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