Mosaec | Loop Support: Technical Customer Support Specialist

Headquarters: San Francisco
URL:
About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!
Responsibilities:
In this role, you'll be responsible for ensuring customers, ranging from SMBs to large enterprises, get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You'll:
Interact with a diverse range of customers, including enterprises, startups, and SMBs, troubleshooting technical issues via phone, email, and chat, while helping them maximize the use of the product. Gather and analyze customer feedback to contribute directly to product improvements. Create informative content based on common user needs, such as guides, FAQs, and best practice documentation. Maintain a positive and professional attitude with all customer interactions. Collaborate across teams, including product, engineering, and data, to ensure a stellar customer experience. Qualifications:
Based in Australia, Indonesia, Malaysia, or New Zealand . (Required) Excellent written and verbal communication skills in English. (Required) Stable internet connection and a reliable computer setup. (Required) Previous experience doing technical support. (Required) Previous experience in a startup environment or software company. (Preferred) Ability to work independently in a distraction-free home office. A positive and professional attitude with a customer-first mindset. Strong problem-solving skills and ability to thrive in a dynamic, fast-paced environment. Salary:
$50K-$80K depending on location and experience.
To apply:
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