About Our Client Michael Page have partnered with one of the largest dedicated sub-surface detection company with utility industry experience over 30 years in Western Australia, with a single focus as "Damage Prevention". The client provides services that improve project planning, budget allocation, and project delivery. They're committed by ensuring that our clients obtain the results they need to make the project a success on time and on budget.
Job Description The key responsibilities of this role are:
Scheduling and Mobilising Technicians: Efficiently coordinate technician deployment across multiple sites, ensuring jobs are completed on time and within scope. End-to-End Customer Management: Handle all aspects of customer interactions via phone and email, from initial contact through to job completion. Travel Coordination: Arrange flights and accommodations for technicians, ensuring compliance with site requirements and schedules. Job Planning and Administration: Oversee planning, quoting, creating purchase orders, invoicing, and credits, ensuring accuracy and timeliness. Compliance Management: Ensure technicians meet all compliance requirements through site access databases and proper documentation. Internal Collaboration: Work closely with internal teams, including Engineering & Sales Lead, Resource Planning Lead, and Field Team Leads, to resolve any issues and ensure smooth project execution. Project Coordination: Support field teams by preparing necessary documentation, managing inductions, training, medicals, and ensuring tools and information are in place for successful project delivery. Up selling and Cross-Selling: Identify opportunities for up selling and cross-selling services, ensuring seamless service without overloading the team. The Successful Applicant The successful candidate will have the following attributes:
Proven Scheduling and Mobilisation Experience: Experience in planning, scheduling, and coordinating technicians or tradespeople. Excellent Communication Skills: Ability to build rapport and manage relationships with internal and external stakeholders effectively. Tech-Savvy: Proficiency in Excel, Word, and app-based programs like Skedulo, with a focus on accuracy in SharePoint and other systems. Proactive and Detail-Oriented: A self-directed multitasker who takes the initiative and thrives in a dynamic environment. Customer Focused: Strong customer service skills with a track record of handling client interactions end-to-end. Desirable Skills: Experience in trades scheduling, utilities, or construction; familiarity with CRM systems like Salesforce and scheduling tools like Skedulo. What's on Offer Competitive salary range ($80,000 - $90,000) based on experience. Opportunities for professional growth and development in a supportive team environment. Flexible working arrangements to support work-life balance. Access to a range of well-being and diversity initiatives. Team events, celebrations, and development opportunities. Commitment to safety and quality in all processes. Free on site parking.
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