Mission Operations Engineer

Canberra, Australian Capital Territory, Australia
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.
Anduril Australia Overview
Since 2022, Anduril Australia has grown rapidly, bringing world-leading software-first, hardware enabled systems to the Australian Defence Force. Our exemplar program, the Ghost Shark Extra-Large Autonomous Undersea Vehicle, is being developed and delivered in close partnership with the Australian government and sovereign Australian industry, and is fundamentally changing how subsurface capabilities can be employed by the Australian Defence Force. Likewise, Anduril Australia is looking to provide a broad range of software enabled hardware products to meet the Australian Defence Force's needs as outlined in the 2024 National Defence Strategy.
ROLE OVERVIEW
Orchestrate the deployment of Anduril products. Lead the planning and deployment of Anduril's flagship hardware and software products in support of customer missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products.
Grow your business through customer success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our customers to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril's technology can make them more effective.
Shape our products to meet mission needs. Work side-by-side with our customers to understand their specific mission challenges and represent the customer as you work with Anduril engineers to shape products that solve critical national and international security challenges.
Collaborate across nearly every Anduril team. Successfully deploying our complex hardware and software products requires collaborating with nearly every internal Anduril team - business development, engineering, product, logistics, finance, legal, contracting, technical operations, and many more.
WHAT WE'RE LOOKING FOR
Mission First Mindset. We put the needs of the mission and our customers first and understand that the US and its allies have no preordained right to victory in any future conflict.
Ownership Mentality. We're looking for owners; those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance.
Technical Aptitude and Intellectual Curiosity. We are first and foremost a technology company, working at the leading edge of capabilities like machine learning, autonomy, distributed networking, and multi-modal sensor fusion.
Structured Thinker and Problem Solver. Leading technical programs requires clear communication and well thought-out plans.
High Value Team Member. Do you enjoy working as part of a team? At Anduril, the path to success weaves through the organization.
360 Degree Leader. We expect you to be self-aware enough to recognize your position of unstated leadership within the company.
Diversity & Inclusion. Our mission is reshaping our world. And at the heart of our mission is our people. Their diversity is our strength.
Responsibilities:

Serve as "project manager" / "on-site lead" working directly with Australia Department of Defence customers and partners to develop and deploy Anduril C2 integrated hardware-software products to meet customer and operational needs.
Own the delivery of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps.
Responsible for monitoring Anduril C2 product connectivity, function, and integration with customers.
Design and implement user feedback loops to gather, triage, and prioritize requirements, feedback, and issues found through the employment of Anduril C2 products during customer training, exercises, and normal use.
Develop and contribute to a streamlined user feedback and engagement system, which could include issue tracking, training sessions, refreshers, and focused preparation for exercises and events.
Provide input to program and engineering teams to drive the development of product features and configurations that enhance or greatly improve efficiency of user workflows and employment of Anduril C2 products.
Support engagements with Australia Department of Defence customers and key alliance partners to integrate and accelerate Anduril product adoption across INDOPACOM.

Required Qualifications

Proven customer-facing technical program management experience, preferably in the defence, national security, or aerospace domains.
Solid technical aptitude and an ability to understand technical designs, software development lifecycle, challenges and risks; ability to work closely and effectively with engineering teams.
Ability to work with internal and external stakeholders, across a wide range of technical comfort.
Experience in translating and decomposing highly technical concepts into operational requirements and performance specifications.
Active NV2/TS clearance.
Willingness to travel 50%.

Preferred Qualifications

Familiarity with doctrinal, functional, and technical command and control concepts, principles, and processes.
Experience with defence ICT systems (secret system preferred), tactical data links, and defence C4 systems strongly preferred.
Technical expertise and demonstrated performance in one or more of the following areas: networking, cloud technologies, and/or application development.

Anduril is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Anduril team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process.
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