Overview
People.
Passion.
Pride.
This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 202 locations in over 34 countries, across six continents.
But at the heart of our business is our people.
If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.
Join our dynamic team at Menzies Aviation, where we prioritise the well-being of our staff with unparalleled employment conditions at the Airport.
Committed to excellence, we hold ourselves to the highest standards to maintain our position as the Ground Handler of choice.
At Menzies Aviation, we invest in our people, fostering growth and development, resulting in the majority of our leaders being promoted from within the business.
Elevate your career with us and be a part of an organisation that values both its employees and its commitment to exceptional service.
Apply now for an opportunity to thrive in an environment where excellence is the standard.
We have exciting opportunities for experienced Mishandled Luggage Officers located at the Sydney International Airport and are looking for energetic, positive individuals who are passionate about delivering impeccable customer services.
Our Mishandled Luggage officers are a critical part of our Passenger Services team and are responsible for assisting arriving passengers with any missing or damaged baggage across our 14 handled international carriers.
Liaising with airlines, airports and passengers from all over the world, our Mishandled Luggage officers use their problem solving skills to resolve luggage issues to and deliver excellent outcomes to passengers.
Main Accountabilities include:
Take Property Irregularity Reports from passengers for missing or damaged luggage.
Trace missing baggage using client carrier systems and manual system.
Arrange delivery of on-hand baggage.
Process interim relief payments according to client carrier requirements.
Processing damaged baggage reports in accordance with the requirements of the client carrier.
Maintain constant communication with customers of status of missing luggage.
Duties as required operationally.
Skills and Experience:
Demonstrated previous experience in a mishandled luggage role or similar within aviation.
Efficient computer and typing skills.
Professional and courteous communication skills, both verbal and written.
High level attention to detail.
Excellent organisational skills and the ability to multi task.
A positive, can-do attitude.
Ability to problem solve and complete work accurately within a fast-paced environment.
Sound numerical skills.
Ability to work cohesively in a team environment.
Maintain a high standard of grooming and presentation.
Ability to lift 32 kgs.
What's in it for you
A growing global company with ongoing career opportunities.
All training is provided onsite by our qualified trainers, along with on-going staff training and development programs.
Airport location close to public transport.
Free car parking.
On-site Physio, complimentary treatments for all team members
Staff discount on duty-free items in the staff store, including cologne/perfume, wine and spirits, make up.
Above industry standard for remuneration
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.
Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.
Next steps
If you are excited by this career opportunity, click apply below to get started!