The Scaled Customer Experience team provides value at scale for all of our users and customers through well-crafted learning experiences, campaigns, and resources to ensure their success. We use digital, live, and on-demand methods to connect Miro customers to the best practices that will help them build the next big thing. Our team combines the best of automated, experiment-driven digital connection with innovative learning content that delivers both substance and delight directly to our users.
About the RoleWe're looking for a facilitator and learning consultant to deliver best-in-class product training experiences, facilitate webinars and other large-audience scaled events expertly, and maintain positive relationships with our valued customers. The senior facilitator partners with the Manager of the Miro Academy and members of the team to craft and maintain a library of entertaining and educational content. The role will suit those best who love working cross-functionally, get joy from live training and responding to user questions, and those who get excited about novel approaches to crafting content.
What you'll doLead scaled, VILT learning experiences to train end users on getting the most out of MiroServe as the lead learning consultant for our APAC region, managing and delivering engagements with some of our largest customers to help them drive adoption at scaleCraft and maintain content that demonstrates how to use Miro for both practical and aspirational use casesPartner with the Miro Academy team on cross-functional projects to understand and propose solutions to user pain points and needsManage live training requests and partner with the facilitator team to improve processes and maintain systems that support the flow of facilitation workWhat you'll need5-7 years of training experience with 3-5 SaaS/tech training experience; client-facing experience requiredA strong grasp of adult learning principles and best practices to help create supportive and effective live training experiencesExcellent public speaking skills with an emphasis on combining compelling storytelling with effective technical training and demoingExcellent project and relationship management skills to support account teams with customer training opportunitiesStrong consultative skills to determine customer learning needs and recommend effective solutions to help them achieve their goalsWhat's in it for youCompetitive equity packagePrivate health insurance programSalary continuance insurance and life insurance coverageFree lunches on in-hub days with fully stocked snacks and drinksWellbeing benefit and WFH equipment allowanceAnnual learning and development allowance to grow your skills and careerOpportunity to work for a globally diverse team$13,300 family forming allowance through CarrotAbout MiroMiro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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A 30-min interview to discuss the role, background and experience, and learn more about your motivation to join Miro.
02. Hiring ManagerThe hiring manager (usually your future manager) will meet to discuss your experience and fit for the role.
03. Skill AssesmentAn interactive presentation to see your skills in action, based around a particular case study or business problem.
04. Meet the TeamMeet with a variety of Mironeers to get a feel for what it's like to work together, and learn more about Miro's culture.
Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
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