Miele Experience Centre Manager - Canberra CentreRare and exciting opportunity to lead opening of our newest Experience Centre!Are you a passionate about leading teams and driving a customer centric culture?Apply now as we continue to grow with our newest opening at Canberra Centre! Rare and exciting opportunity to lead opening of our newest Experience Centre!Are you a passionate about leading teams and driving a customer centric culture?Apply now as we continue to grow with our newest opening at Canberra Centre!About Miele
A German family owned company that has an international reputation for being the market leader in manufacturing premium domestic and commercial appliances. Miele prides itself on the quality, longevity and sustainability of our products. Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups, in different colours and configurations, across all of our MECs in Australia & New Zealand.
About the Role:
This position is responsible for leading and managing our newest Canberra Experience Centre and team opening in April 2024!
If you are passionate about leading a team, coaching and developing people to achieve their best, driving a culture of customer excellence along with managing operational excellence, then this may the next exciting opportunity for you!
Responsibilities will include: Leading, engaging and motivating the sales consultant team and Assistant Experience Centre Manager to drive a customer centric culture within the teamCoaching and developing the team including having regular one on ones and providing feedback to drive a high performing cultureLeading by example. Setting the benchmark for excellence in consultative sales, exceptional product and systems knowledge and customer/retail relationship engagementIn collaboration with the Senior Culinary Expert, identify opportunities for cross functional sales and service improvementsActively demonstrate company values and behaviours at all timesEnsure all customer complaints and concerns are resolved and/or escalated where appropriate, ensuring none are left unresolved.In conjunction with the State Sales Manager set, drive and monitor daily/weekly team sales targets in line with business forecastsConsistently motivate the team to achieveme both financial and service targets as defined by budgets and KPI'sProactively develop new business opportunities to increase traffic to the Experience Centre and Online Stores including building positive relationships with other local retailers for collaboration eventsDevelop sustainable relationships with local Miele partner retailers/MCAs, brand & industry associates and supporting all customer referrals received.Ensuring the centre presentation is of the highest standard and maintained in accordance with all relevant policies, procedures and guidelines What we are looking for: A passionate and motivated people leader who thrives on coaching and developing their team membersStrong experience in driving and delivering a customer centric culture within teamsStrong experience in managing retail operations of a centre or store including rostering, stock management, managing customer escalations and working with other internal and external stakeholdersAbility to manage performance to get the best out of their teams when requiredStrong communication skills to ensure relevant and regular updates are communicated to the teamAbility to work under pressure and thrive in a fast-paced environmentExcellent communication skills.Ability to use different systems including POS, MS Office, CRMsGenuine passion for building and maintaining a positive team culture and work environment What we Offer:Generous staff discounts on our beautiful & premium productsAccess to Miele's free annual health checksTraining, coaching and development from an experienced State ManagerCareer development opportunities from a company who supports growing from withinAccess to our EAP health and wellbeing providerAccess to our fantastic Reward and Recognition Program - Miele MomentsOpportunity to join a fantastic workplace culture and team The Values we Nurture at Miele: We take it on and make it happenWe act as leadersWe help others to be successfulIf you have a strong work ethic and enjoy leading teams, then apply now! Apply Now - or - Apply with Indeed#J-18808-Ljbffr
