About Our Client
For over 100 years, the company has been at the forefront of the material handling industry, providing innovative solutions and world-class industrial lift trucks to customers worldwide.
With a reputation built on trust and excellence, the company continues to lead the way in product innovation and service.
Now, they're looking for a dedicated NOVO and Logistics Customer Support Coordinator to join their thriving team and play an essential role in their ongoing success.
Why You'll Love Working Here:
Be Part of a Global Team: Work alongside talented professionals from all over the world, tackling challenges and finding solutions that impact a global industry.
Make an Impact: Your work will be crucial in supporting dealers, improving processes, and ensuring that our products get to where they're needed, when they're needed.
Growth Opportunities: With a strong focus on career development, we'll help you unlock your potential and grow with us.
Job Description
As the NOVO and Logistics Customer Support Coordinator, you will act as the first point of contact for all dealer and internal inquiries related to NOVO (CRM/CPQ) and order management.
Your role is integral in providing seamless support to our dealers, assisting them with quoting, order placement, and management while ensuring that shipping and logistics needs are met in a timely manner.
You will be responsible for coordinating communication between our internal teams, dealers, and global network to drive efficient operations.
Key Responsibilities:
Dealers and Internal Support: You will be the go-to person for all NOVO (CRM/CPQ) and order management inquiries.
Whether it's resolving dealer issues, providing Salesforce training, or coordinating communication between our teams - you'll keep everything running like clockwork.
Order Entry & Management Support: You'll be the problem-solver for order management - processing internal stock orders, managing revisions, cancellations, and ensuring every order flows smoothly to our factories.
You're the essential bridge between sales and fulfillment.
Reporting: Generate reports and updates to monitor NOVO customer support, providing insights on performance against KPIs and tracking sales data through Power BI.
Process Improvement: You'll never stop looking for ways to improve.
By working across departments and identifying new opportunities, you'll help streamline operations and make our processes more efficient.
Logistics: Handle logistics-related inquiries, including providing accurate ETAs for orders, checking freight and customs invoices, and collaborating with factories on timely shipments.
The Successful Applicant
What We're Looking For:
Tech-Savvy and Analytical: You're comfortable navigating CRM/CPQ systems like Salesforce and love using data (Excel and Power BI) to uncover insights and improve workflows.
Experience with ERP tools (e.g., SAP, AS400) is a bonus.
Excellent Communicator: Whether it's working with dealers or internal teams, you have strong written and verbal communication skills and are committed to providing top-tier service.
Customer-First Mindset: You have at least 3 years of experience in a dealer-based customer service role, focused on delivering exceptional service and solving problems.
A Problem Solver: You thrive in fast-paced environments and are quick to resolve issues, whether it's with order placement or logistics challenges.
Collaborative Team Player: You know how to work across multiple departments-sales, logistics, and supply chain-to keep everyone aligned and focused on common goals.
Logistics Knowledge: A solid understanding of logistics, order management, and shipping processes is a plus.
What You Bring to the Table:
3+ years in a customer service or similar role Proficiency with CRM/ERP tools (Salesforce preferred) Advanced Excel skills (reporting, dashboards, analysis) Strong communication skills (both written and verbal) A customer-first mindset with a passion for problem-solving Logistics or order management experience is a plus What's on Offer
Why Join Us?
Impactful Work: Your work will directly shape the success of the business, with a clear impact on both internal operations and customer satisfaction.
Growth Opportunities: The company is committed to investing in your personal and professional growth, helping you achieve your career goals.
Global Reach: Join a global team and be part of a company that delivers excellence in material handling across the world.
In this role, you will be part of a global leader in material handling, contributing to the success of our dealer network and ensuring smooth operations for our internal teams.
We offer a collaborative and dynamic work environment, opportunities for professional growth, and a competitive salary package.
If you're a motivated, system-savvy professional with strong communication skills, this role offers the chance to make a significant impact on our Pacific operations.
Apply Now:
Click the link below to submit your application.
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