Great Customer Service Role Available In Brisbane, QLD.
Great work culture, huge growth opportunity!
About Our Client
Our client is a dynamic and forward-thinking organisation within the healthcare industry, dedicated to supporting organisations through accreditation processes.
With a strong commitment to quality, they provide expert guidance to ensure clients achieve high industry standards.
The company fosters a collaborative, innovative, and supportive work environment where employees are encouraged to grow professionally while making a meaningful impact in the field.
Job Description
Stay up-to-date with industry standards and share your knowledge with clients in a clear and simple way.
Manage client portfolios and guide them through the entire accreditation process, from start to finish.
Be the main contact for clients and assessors, offering helpful support via phone and email to make their experience easy.
Help create clear and accurate accreditation reports.
Keep track of important documents and details to make sure everything runs smoothly.
Work with a fun team to get all tasks done efficiently.
Manage your tasks, meet deadlines, and keep things on track with a positive attitude.
Build good relationships with clients, making them feel supported and appreciated.
Handle compliance and complaints in a proactive and friendly way.
Keep everything organized, making sure client records and documents are easy to find.
Suggest new ideas to make the accreditation process better.
Provide friendly customer service, answering questions and helping clients.
Represent the company at events with energy and enthusiasm!
The Successful Applicant
A strong understanding of accreditation processes and industry standards (if you're already familiar, that's a bonus!).
Amazing communication skills - you know how to explain complex topics in a way that's clear and engaging.
A highly organised, detail-oriented approach that helps you stay on top of everything and manage your workload with ease.
A people person who enjoys building relationships and supporting others with a positive attitude.
A proactive mindset, especially when it comes to ensuring quality and improving processes.
Proficiency in administrative tasks and document management (we're all about efficiency!).
What's on Offer
Be part of a dynamic, innovative team where your contributions really matter!
Take on an exciting role that allows you to grow professionally while helping clients achieve success.
Enjoy a fun and supportive work environment that encourages collaboration and creativity.
Make a real impact by helping clients navigate the world of accreditation with confidence.
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