Metro Member Service ConsultantApply locations: West Perth, Dianella, Cannington
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: JR104552
With over 1.3 million members, RAC is one of WA's most iconic and trusted brands.
We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
The Opportunity: As a Member Solutions Consultant, you will engage with current and potential members from your local area to discuss their needs, answering their questions and providing solutions by showcasing the value and benefits of our products and services.
What you need to know: Location: Cannington, West Perth & Dianella
Working hours: Monday to Friday 8.45am - 5.15pm (37.5 hours per week)
Salary: Starting at $60,381.17pa + shift loading / penalties + super + more
What will you be doing: Manage member enquiries by engaging with them in person or via phone/email.Provide support and accurate general advice or up-to-date information on products and services.Build and maintain relationships with members, recommending products tailored to suit their individual needs.What we are looking for: As a member-based organisation, alignment to our values is essential, and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.Experience in working to achieve KPI's/targets both individually & as part of a team.The ability to adapt & flex within a changing work environment, embracing and participating positively in change.Excellent communication skills with the ability to listen & relate well to others.The ability to demonstrate empathy and resilience in assisting members in difficult situations.Strong computer literacy and the ability to use many applications at once whilst having conversations.What can we offer you? Secure a full-time, permanent position working within your local community.Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.An inclusive & supportive environment, enabling all abilities to strive for success.Professional career development & ongoing training.Generous discounts on home, contents & car insurance, plus free roadside assistance.Member benefits & opportunity to join a very active Social Club.Our Recruitment process: Shortlisted candidates will be invited via email to complete a virtual assessment involving scenario and system-based questions and activities.
Only candidates with a satisfactory score will progress to the next stages of the process.
Training: You'll be set up for success with a fully paid, in-depth structured training program directly delivered virtually to you by our professional Learning and Development Advisors.
Career Growth: Real career development, ongoing training, and support with genuine advancement opportunities.
We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement.
If you're seeking a career, not just a job, and want to make a meaningful impact in your community, click "Apply Now."
We can't wait to meet you and welcome you to the RAC family!
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
About UsRAC is a purpose-led member organisation.
Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don't have shareholders.
That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA.
Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.
Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
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