We have an exciting fixed term opportunity available for an Administration and Customer Service superstar to join our Metering Deployment Team located in Rydalmere.
We have two fixed term opportunities - 1 x 10 months & 1 x 12 months.
Responsibilities in these roles will include: Planning, scheduling and dispatching work to the electrical field metering technicians according to their availability and skillset/accreditation, ensuring work is performed according to customers' SLAs, regulatory requirements and internal KPIs.
Efficiently and effectively resolving jobs in jeopardy of not being fulfilled on the scheduled day, liaising with field technicians, onsite representatives and other parties as required to coordinate a satisfactory time to complete the installation or repair of smart meters.
Managing queries from customers regarding scheduled dates and appointments and ensuring access or coordination is carried out for successful field visits to take place.
Promptly managing escalations or high priority work orders.
Arranging compliant Planned Interruption Notices and Meter Exchange Notifications and ensuring Explicit Informed Consent is received from customers to enable timely access to site.
Efficiently answering retailer and FSP queries and booking customer appointments according to Vector's call handling KPIs to deliver a positive customer experience.
Case management of internal and external written enquiries.
Oversee daily checking and tracking of every technician within their assigned group to ensure productivity is maintained and the technicians are on site and working.
Identifying opportunities for continuous improvement and supporting their implementation.
Experience & Qualifications Customer service experience, ideally in a fast-paced operations environment.
Problem solving and analytical skills.
Excellent interpersonal skills and the ability to communicate effectively both verbally and in writing.
Ability to work as part of a team as well as take responsibility for your own work.
The ability to multi-task and prioritise work.
We love working together to create a new energy future.
If you want to be part of an organisation with a real and tangible purpose, Bluecurrent is the place for you.
We offer: A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people.
Flexible start and finish times so you can balance work and life.
Health and wellbeing support.
Great benefits that reflect the importance of family.
We also support hybrid working, which means once your training is finished you are able to work two days from home per week! Bluecurrent engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences.
We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.
If you require assistance or accessibility support from us during the application and selection process, please get in touch with us on 02 8115 5642.
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