Business Payment Solutions (BPS) supports the Transaction Banking needs of the Commonwealth Bank of Australia's Business Banking customers.Your TeamThe Business Payment Solutions Team plays a critical role in ensuring the financial wellbeing of business customers within the Business Banking Services Industry.Your Impact & ContributionAs a Business Payment Specialist, you will be a brand ambassador for CommBank and will help find opportunities for CommBank to help Australian businesses grow. You'll use insights and deep CommBank product knowledge to educate and support merchants, understanding how our ecosystem of products can fit different types of businesses. You will work with CommBank merchants of all sizes.ResponsibilitiesConnect with customers by phone and email, quickly establishing trust and building value.Prioritise your pipeline daily for maximum efficiency.Understand complex requirements and help create custom solutions.Maintain current knowledge of the CommBank product ecosystem and how this may help customers to further grow their businesses.Create a great first impression for prospective CommBank merchants by using storytelling, case studies and other materials to inspire them about how CommBank could benefit their businesses.Develop commercially sound business cases across a wide variety of use-cases as well as target industries.Keep up to date with the latest business, industry and product trends.Maintain current understanding of sales processes.Maintain accurate sales and service data and documentation using business tools.What we are looking forEssential: Previous customer service experience and exceptional customer service skills.Desirable: Finance experience or an interest in banking.Desirable: Previous sales or technical helpdesk experience.Essential: Someone who thrives in a busy environment.Essential: The ability to build and maintain customer relationships.Essential: The ability to master different technologies and multitask.Essential: The ability to handle customer complaints in a professional and efficient manner. Having a resilient nature is essential in this role.Essential: Someone with a strong risk mindset.Essential: Someone who is proactive in their development and the development of their colleagues.RosterOur customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:Monday - Friday.8:00am - 8:00pm.3-month period working from office. Options to work from home after 3 months provided all performance expectations are met.Where will you go?This role is something you can really sink your teeth into, and most people stay in the role for more than 18 months. If you live the values and demonstrate the people capabilities, we can offer great opportunities.Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply.
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