Mentoring Services Manager

Details of the offer

At CCIWA we choose to be the most contemporary reflection of the community we represent.
We choose ideas.
We choose action.
And we choose great people who want purpose in their lives.Our Members sit at the heart of our organisation.
Together we face extraordinary change.
Disruption of business models.
Declining community interest.
The disintermediation of media.
New campaigning approaches.
Reduced commitment to economic reform.
A need to engage in international markets.
We choose to view this change as a challenge.
And we're working on adapting the way we operate and finding new ways to create a positive impact within our community.We all want this State to be the best place to live and work.
Join us and stand for business too.About the RoleApprenticeship Support Australia (ASA) is seeking a dynamic professional to oversee our Mentoring and Specialist Services team.
In this role, you will lead a dedicated team, working collaboratively with the broader ASA team to achieve key performance indicators (KPIs) related to apprenticeship progress, mentoring, and personal support services across Western Australia.
You will play a critical role in driving apprenticeship uptake, while providing valuable support to both employers and apprentices to improve apprenticeship completion rates.This is a full-time, permanent position that will be based in Osborne Park.Key responsibilities include:Ensure the delivery of Specialist Services in alignment with contracts, business plans, and key performance indicators (KPIs).Foster team development and provide mentoring to enhance skills, performance, and cohesion.Achieve and exceed KPIs and budget targets.Maintain accurate and up-to-date databases, tracking activities, progress notes, and service plans.Implement and streamline processes to optimise client services and drive increased apprenticeship uptake.Build strong relationships with apprentices and employers, providing regular communication and support regarding ASA services.Represent ASA at networking events to enhance visibility and promote apprenticeship support services.Ensure outstanding customer service, delivering timely and effective support to all clients and stakeholders.About YouWe are seeking an individual with the following skills and capabilities:Experience in leading mentoring or specialist services, with a focus on First Nations, Women in Trade, Clean Energy, or other groups.Previous experience in managing and leading a team to achieve goals.Strong understanding of apprenticeship programs and employer engagement.Proficient in reporting and writing.Effective customer service skills to interact with various clients and stakeholders.Excellent communication and interpersonal abilities.Capability to manage multiple priorities and meet deadlines.Skilled in maintaining and updating databases.Knowledge of State and Federal VET systems.Valid WA Driver's License.Current Working with Children Clearance.Police Clearance.Our Commitment to Diversity & InclusionCCIWA is proud to be an Inclusive Employer for 2024-25 with Diversity Council Australia.
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.How to applyFor your application to be considered, you should include:A cover letterCurrent CVApplications close Friday, 3rd January 2025 and short-listing for this position will commence immediately.
To apply, click on "Apply Now" icon on Seek or apply directly through our website here.If you have any further questions, please contact the People Team at ******
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Nominal Salary: To be agreed

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