Our client, an international law firm, is wishing to recruit an experienced IT Helpdesk Specialist to provide first line support for Finance users in the Asia Pacific region. They are happy to have someone currently in second line support looking for the next move up.
You will provide second line support for non-Finance users in the Asia Pacific region and administer the Finance systems in respect of Asia Pacific users.
Main duties and responsibilities: Acting as primary point of contact for the Financial Systems Team, via support portal, telephone, email or in person. Provision of first line support for Aderant Expert to the Finance Department. Provision of second line support for Aderant Expert and other financial systems to users at all levels outside the finance function. Liaison with IT service desk and second line teams. Liaison with members of the UK finance team (will require working outside normal working hours from time to time). Liaison with the International Business Manager. Responsibility for monitoring calls that are assigned from IT to the team's support queue, responding to users in a timely fashion and obtaining a resolution. Maintenance of static data on Aderant and other finance systems. Maintenance of lawyer targets, cost rates and headcount data, in respect of Asia Pacific users. Assisting with the trainee seat moves process twice a year. Responsibility for systems administration relating to joiners, leavers and staff movements in the Asia Pacific region. Liaison with HR, Business Managers and members of the finance team in connection with the maintenance of joiners, leavers and staff movements. Maintenance of access levels on the finance systems. Assisting the team with the production and maintenance of system and training documentation. Updating report parameters and running month-end reports. Qualifications: Good standard of education, particularly in English and Mathematics. Formal IT qualification would be advantageous but is not essential. Relevant Experience: Experience of working in the legal sector. Experience of working with Aderant Expert in an administration role. Key Skills: Good working knowledge of Microsoft Office (particularly Outlook, Excel, and Word). Good standard of IT literacy. Highly numerate. Knowledge of Aderant Expert essential. Knowledge of Carpe Diem, Metastorm, SSRS would be advantageous but not essential. Demonstrable advanced planning, co-ordination and communication skills are necessary (verbal and written). Very strong administration and customer service skills are an essential requirement of the role. Ability to work well under pressure whilst remaining calm. Highly developed organisation and time management skills. Ability to communicate at all levels. Hours of work: 9.30am - 5.30pm (flexibility required).
Salary: Salary is $70-85K annually plus super. The salary banding is flexible; we can be guided by the candidates' expectations to some extent – certainly the case if they have Aderant experience.
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