Membership Consultant Are you ready to contribute during a critical period? Join us as a Membership Consultant, supporting the upcoming rate review period in a hybrid role based in Melbourne. This short-term contract offers an excellent opportunity to provide exceptional service while building valuable experience.
About the RoleProcess membership applications, cancellations, and cover changes with speed and accuracy.Address member inquiries, escalating complex cases when necessary.Provide call centre support by taking calls from members as needed.Collaborate with internal teams to deliver seamless service and meet deadlines.Maintain compliance and contribute to continuous process improvements.What You'll Bring:Proven experience in customer service, incorporating administrative tasks (desirable).The ability to identify and solve complex problems with a solutions-focused mindset.Outstanding attention to detail and accuracy.Excellent verbal and written communication skills.Strong analytical skills to assess information and determine suitable solutions.Excellent time management and prioritisation skills.Experience in call centre work, including assisting members over the phone.Previous experience in Private Health Insurance (PHI) or claims processing (highly regarded).What's in It for You?A hybrid work environment in Melbourne, offering flexibility and collaboration.Access to DFP Learning for professional development.Join a trusted industry leader with over 40 years of experience.Be part of a supportive and inclusive team.About DFPDFP Recruitment Services has been matching talented professionals with rewarding opportunities for over four decades. Now part of an international group, we are known for integrity, professionalism, and delivering outstanding outcomes.
This role starts 16 January 2025 and runs through the rate review period until May 2025. If this sounds like the role for you, APPLY NOW Be part of an impactful team during this pivotal period!
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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