This is a Member Success Coordinator role with one of the leading companies in AU right now -- Ecommerce Equation -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Ecommerce Equation Member Sales Support Coordinator Start date: ASAP We're looking for a proactive, communicative, and customer-focused individual to join our team as a Member Sales Support Coordinator. In this role, you will be the first point of contact for potential customers across our sales channels. By joining our team, you'll have the chance to make a significant impact on our sales and customer engagement processes. If you're a dedicated and tech-savvy professional with a knack for social media and sales, we'd love to hear from you. Responsibilities ? Monitor and respond promptly to all incoming engagements.. ? Proactively engage with leads to gauge interest in our services. ? Conduct initial qualification of potential leads through targeted questioning and assessment. ? Effectively manage follow-up communications to ensure leads are continuously engaged and informed. ? Log qualified leads into our CRM system. ? Collaborate with the broader sales team to follow up qualified leads. Requirements ? Excellent written communication and interpersonal skills. ? Familiarity with major social media platforms. ? Experience with Gmail and other common communication tools. ? Previous experience with CRM software is highly desirable. ? Proven ability in managing customer interactions effectively and converting inquiries into leads. ? Ability to multi-task and manage time effectively. ? Customer-centric approach with a positive attitude. ? Ability to be flexible and adaptable according to the daily demands of the business. ? Must be proactive, demonstrating initiative in reaching out to potential leads. If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Ecommerce Equation . Applying here is the first step in the hiring process for this role at Ecommerce Equation . We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
