Member Services Team Leader (Internal Applicant Only)

One55 Fitness offers the largest fitness facilities in Western Sydney located at West HQ. With qualified instructors, weights & equipment, a dedicated 25-metre pool, steam room, sauna, private fitness studios and cafè, One55 is a state-of-the-art Western Sydney Gym.
At One55, we're committed to creating an inclusive, welcoming environment for our customers. Our team is passionate about promoting health and wellness, and we're looking for a dedicated Member Services Team Leader to help us provide exceptional service to our customers.
The day-to-day:The role will be responsible for managing the front desk operations, leading and supporting the Customer Service team, implementing policies and procedures, and ensuring that every customer has a positive experience.
Our perfect fit:Strong Leadership skillsStrong Communication skillsGreat Customer Service skillsEnergetic & Positive attitudeProblem solving and organization skillsPassionate about fitness and creating a community-oriented atmosphereAbility to handle high-stress situations with professionalism and poiseFlexibility to work early mornings, evenings, weekends and holidays as requiredThe Perks!Complimentary lunch or dinner cooked by a dedicated team of chefs and cooks and served up in our very own staff lounge;Ongoing discounts on accommodation, restaurants and sport & recreation programs;Free membership with ONE55, so you have NO excuses to miss your workout;Unlimited career development and professional growth opportunities;Free secure parking;Treat yourself with our rewards and recognition program.
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