Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families.As a Member Services Specialist, you will play a vital role in contributing to one of the fastest growing health funds. This is a key role within our Member Services team and is responsible for servicing members and meeting members' service expectations. We pride ourselves on our personal, expert service and providing extraordinary outcomes for new and existing members.Key Responsibilities:Deliver high quality, accurate information to members.Answer enquiries (by phone, fax, email or mail) promptly, competently and professionally, using correct processes, procedures, and systems.Manage member details and identify member retention, growth, and service opportunities.Understand information in relation to the health insurance industry as well as Doctors' Health Funds products, processes, and systems to ensure efficient and effective answering of member queries.Participate in coaching and training required to keep knowledge and skills up to date.Minimum Requirements:HSC or equivalent preferred.A friendly and approachable personality and a 'can do' attitude.Exceptional verbal and written communication skills, including listening and effective questioning skills.Time management, customer service, conflict resolution, and attention to detail.An aptitude to learn with a willingness to be involved and contribute to the success of the company.Why work at the Doctor's Health Fund?Our people and our culture are at the centre of everything we do at Doctors' Health Fund. By working here, you'll be part of a dedicated, thriving, inclusive, and supportive team environment that champions values of purpose, trust, passion, and courage every single day.The agile environment in which Doctors' Health Fund operates allows for everyone to make a difference and be involved in any projects or initiatives, where your contribution and ideas are respected and valued. We take your career seriously and provide a safe learning environment and opportunities for professional development and to succeed in your long-term career goals. Together with a comprehensive induction program to kick-start your career at Doctors' Health Fund, here are some of the great benefits available to you:Established flexible working arrangements, promoting a genuine work-life balance.Open to part-time, job sharing and school-based hours, and university graduates.Sydney CBD location with incredible Darling Harbour views right from your desk.Automatic eligibility to become a member of Doctors' Health Fund, with a 25% discount off your health insurance.Free salary continuance insurance and free travel insurance with Avant.Career, health, and wellbeing support through our Employee Assistance Program (EAP), health and wellbeing programs, tertiary education sponsorship and support.Regular social events and activities throughout the year.Please note: The Avant Mutual Group is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.
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