Automobile Association of Northern Territory – Darwin NTAANT is looking for a fun, energetic and customer service superstar to join our team. No experience necessary - just a willingness to learn! We will provide a comprehensive and tailored training programme to set you up for success. As a Member Services and Sales Consultant, you will create exceptional customer service experiences for our members and customers as you deliver tailored solutions across a range of assistance and insurance products and services.Salary at commencement: $70-75K + Super + Annual Performance BonusFull time 37.5hrs per week (Mon-Fri, 8:30am - 5pm)Darwin CBD locationIconic Territory BrandFriendly, collaborative, and supportive team environmentAbout the roleYour every day will involve working across a broad range of products including membership, roadside assistance, home, car and travel insurance to provide exceptional service to our members and customers.Key responsibilities:Promote and sell AANT membership and insurance products to the community, helping individuals and families find the best solutions for their needs.Build and maintain strong relationships with members and customers, ensuring a positive experience with AANT.Stay informed about our products and services to effectively communicate benefits and features to members and prospects.What we offer you:As well as being a great place to work, AANT is an inclusive and supportive community. We encourage career development, offer flexible working conditions, and support personal wellbeing.Our employee benefits are designed to enrich your work life, your home and the community you live in. Some of these include free Premium Membership and financial benefits and discounts on a range of insurance products, access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offers, and free and confidential Employee Assistance Program (EAP).About youCustomer service and a desire to help is key. We are seeking applicants who love to help others, thrive in a fast-paced environment, build meaningful relationships with colleagues, and have an excellent work ethic.Excellent communication and interpersonal skillsStrong problem-solving abilities and a customer-focused mindset.Ability to work independently and as part of a teamA friendly, happy, and supportive attitudePride in delivering outstanding service and delivery, in a fast-paced retail environmentAn ability to listen to each customer's needs and convert enquiries into salesKPI driven to achieve individual and group targets.Sales experience, particularly in membership or insurance products, is desirable, but not essentialYour application should address:A description of how you utilise your high level of customer service skills to solve customer needsThe Microsoft Office products you have experience usingWhy you think you will excel in the role.It is an exciting time to be part of AANT as we continue our transformation towards better, smarter solutions that deliver prosperity for Territorians. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.AANT is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.At AANT we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.How to ApplyIf all this sounds appealing, then we'd love to hear from you. Please apply with your resume and a cover letter demonstrating how your skills and experience make you a perfect fit for this role.About usSince 1963, the Automobile Association of the Northern Territory (AANT) has been proudly servicing the motoring needs of Territorians. With over 20,000 members, our services span roadside assistance, insurance, expert motoring advice, and fantastic everyday savings.But we're more than just a service provider - we're the trusted voice in the Northern Territory community, championing motoring issues for over 60 years.Join our team as we prepare for another 60!
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