Member Services Manager

Details of the offer

About Us The Rowing Association of Western Australia Inc (Rowing WA) is the State Sporting Association responsible for the development, promotion and governance of the sport of rowing throughout Western Australia. Rowing WA is a not for profit organisation which is governed by the Board of Rowing WA.
Rowing WA is one of seven State/Territory Associations, which make up the membership of the national body, Rowing Australia.
Rowing WA's mission is: To involve more people in rowingTo deliver a positive rowing experienceTo provide and facilitate high performance pathways.Rowing WA's Values are: Excellence | Integrity | TeamworkPosition Overview This position will manage the day-to-day delivery of Rowing WA's regattas and events portfolio. It will also deliver club, coach, official and athlete development initiatives that enhance the recruitment and retention pathways for each of these stakeholder groups.
Additionally, this role is responsible for driving member engagement through effective communication strategies across Rowing WA's digital platforms, newsletters, website and other member-focused channels. It involves delivering engaging content, maintaining a consistent online presence, and ensuring timely and accurate dissemination of information to members, stakeholders, and the public.
The position requires a highly motivated and energetic individual with strong communication, relationship-building, event management, and organisational skills. The ability to forge a close working relationship with Rowing WA affiliated bodies, staff, volunteers, and other key stakeholders will be essential to the successful achievement of this position's objectives.
Term and Hours of Work The role is a full time permanent position working 38 hours per week. The nature of the position will require out of hours and weekend work and regular travel to clubs and schools
Salary and Benefits Up to $70,000 per annum (plus superannuation)Working with Rowing WA comes with a number of benefits: 11.5% superannuation on top of salary, increasing to 12% on 1 July 2025Provision of laptop for work-related functionsFlexible working optionsPayment for re-qualification for essential qualifications and certificationsAccess to a comprehensive learning and development programEmployee Assistance ProgramEnd of trip facilitiesAmazing river views from the officeAccess to Rowing WA vehicle for work-related travelGreat coffee and restaurant on-siteInvites to rowing, sport sector events and networking functions Essential RequirementsWorking with Children / Working with Vulnerable People CheckDrivers LicencePrevious experience related to the delivery of sporting (or other) eventsPrevious experience or demonstrated knowledge in the delivery of sport development outcomes including programs focussed on participation, clubs, coaches, officials and/or volunteersStrong communication (written and verbal) and relationship building skillsEffective time management skills, ability to meet deadlines and prioritise tasksA positive "can-do" attitude with the ability to be solutions focusedExcellent computer skills and information technology literacyAbility to work autonomously as well as actively contribute within a small team environmentProven ability to maintain confidentiality and exercise discretionOpen Drivers LicenceCurrent Working with Children Check (or ability to apply prior to commencement in role)Desirable CriteriaKnowledge and understanding of the sport of rowing
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Nominal Salary: To be agreed

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