Do you have experience within a financial services contact centre?
Superannuation, financial services, or insurance experience?
Come join the team at AustralianRetirementTrust.
Our client is a leader in the superannuation industry.
Due to a growth in their business, they are looking for representatives to join their Member Services team.
We are looking for self-motivated customerofficers to join one of 's award-winning member services team.
AboutAustralia Retirement Trust
When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.
Australian Retirement Trust is the super fund formed through the merger ofSunsuperandQSuper.
As one of Australia's largest superannuation funds, the company proudly take care of over $200 billion in retirement savings.
The teams are as diverse and unique as the members they strive to inspire and empower.
Their inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.
The role
We are in search of people with experience across financial services products to join an award winning member services team (Winner of the Chant West 2022 Member Services of the year award).
Retaining existing memberships through education and engagement with customers
Work on a variety of campaigns including.
Welcoming new members
Insurance and financial hardship claims
Adhoclegislation changes
Member, advisor, and employer complex enquiries
About You
This role is not an entry level role.
You will need the ability to learn complex concepts quickly.
The team are passionate and experienced superannuation specialists working each day to educate and empower members to achieve their retirement goals.
Excellent customer service focus and communication skills
Strong Superannuation, Financial services, or insurance background
Good organisational skills, with the ability to work autonomously and self-motivate to meet and exceed KPI's
RG146 compliant and knowledge of superannuation industry is preferred
What's in it for you?
Competitive salary and career development opportunities
In depth training program
Generous leave entitlements including volunteer and community service leave!
Hybrid work environment
If you think you have what it takes for this opportunity, then we want to hear from you!
You must be an Australian Citizen or Permanent Resident with a clear background to be eligible to be considered for this position.
Apply now for immediate consideration.
For further enquiries please call us on .
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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
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