Member Services and Claims - Consultants Location Victoria Job Code 1911 # of openings 40 This is an exciting role for someone who has a true passion for delivering excellent customer service. As a Members Services and Claims Representative, you will be the first point of contact for Defence Health in our call centre and you will be responsible for providing quality advice on our private health insurance products.
We provide you with the best possible start to your new career with us through a supportive paid training program to ensure we equip you with all the skills to perform your best within the team.
This role also allows you to create a long-term career where you can move up the ranks or grow into other roles in a clear career transition pathway. About You The successful candidate will have the following attributes:
Previous experience in a customer service (retail, hospitality) or contact centre role is desirable but not essential. Enjoys being on the phonesEfficient verbal and written communication skills Able to understand and translate complex information to others in a simple, effective wayComfortable with technologyTeam oriented whilst also being able to work autonomously Willingness to learn and apply feedback Your contribution to our organisation will be recognised with competitive remuneration, training and development opportunities, and a range of incentives, such as:
Tailored induction and training programClear career pathways Free Private Health Insurance Flexible work arrangements available (hybrid approach with home and in-office) Strong focus on health and wellbeing; with regular free initiatives and team days Additional day of wellbeing leave each year on top of annual leaveGenerous parental leave entitlements... and the list goes on!!Culture We provide a supportive work environment where your voice will be heard.
The work you do is a vital contribution towards a common goal and by working with us we will help you to reach your potential. We focus on internal development and look for ways to help our people grow.
The business is led by ethical and respected role models. They understand the importance of flexibility, your wellbeing and how they impact the work you do. They take a genuine interest in your motivation, your career development, and engagement at work.
We care about your engagement and our active wellbeing strategy focuses on your physical and emotional health, career satisfaction, financial security and social connectedness.
This is a fantastic opportunity to join a company that offers a great work/life balance, high engagement, and a vibrant and inclusive culture.
About us Defence Health provides great value private health insurance and outstanding service to support Australian Defence Force veterans, the families of those who currently defend our country, and the wider Defence community. As a not-for-profit fund we are for members, not shareholders.
In the Defence Health family, we live by our values of trust, respect, ownership, excellence, and community. Our values define us. They underpin our inclusive workplace, where we celebrate the diversity each of us brings to work every day. A workplace where everyone feels valued and recognised for their achievements, unique perspectives, and talents. Where you're encouraged to excel.
We're united in our purpose to protect the health of those who protect our country.
We focus on keeping our people engaged and supported in a high-performance culture. Engagement was rated at 83% in the 2022 employee survey and 95% of our people said they believe in our values. A highly engaged and motivated team helps us retain fantastic people – and deliver a great member experience. But don't just take our word for it – Defence Health has been recognised as an Employer of Choice for 5 consecutive years in the Australian Business Awards.
Our promise to our own people is the same as our promise to members. We look after our own.
Find out more at www.defencehealth.com.au
How to apply If this looks like the job for you, please apply now by submitting your resume and a cover letter outlining your suitability.
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