Member Service Consultant- West Lakes Heritage and People's Choice Adelaide, Australia
Member Service Consultant- West Lakes Heritage and People's Choice Adelaide, Australia Posted 4 days ago Permanent Competitive Member Service Consultant- West Lakes
Job Description
On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation.
We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
About the role
As a Member Service Consultant , you will be responsible for providing exceptional customer service to our members. You will build rapport and trust with members by listening to their needs, finding solutions to their problems, and aligning them to the right products. You will work with our members to encourage them to embrace technology and support them in an increasingly digital future.
We currently have a part time opportunity available with variable hours, 15-32 hours per week . To support your work life balance, we provide rosters over a 4-week period, which are released 1 week in advance. This opportunity will be supporting our team at the West Lakes branch! Our dedicated branch teams are committed to providing service and support to our local communities across our Monday to Saturday trading, with this in mind, we are seeking applicants with full flexibility across the working week.
Here's what you can do for us: make it easy for our members to bank with usbuild deep and meaningful relationships with our memberssupport our members to use our digital servicesidentify opportunities to promote our products and servicesreach out and partner with our local communityrefer members onto our loan specialistsprioritise and complete tasks accurately and efficientlynavigate multiple contemporary systems and software programsbe part of a team and contribute to a successful branch environment About you
You are a people person who knows what it means to deliver great customer service. As a go-getter, you'll be comfortable striving towards targets and will enjoy helping our members. Don't worry if you haven't worked in a bank before, we will provide comprehensive, ongoing training to ensure you thrive.
Why you'll love working here
Putting 'People First' starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.
When you come to work for us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.
The perks: Career progression opportunitiesOngoing training, coaching and supportEmployee banking benefits and discounted insurancesPaid volunteering daysAccess to our Employee Assistance Program for you and your immediate family members Sounds like a great place to work, doesn't it? We'd love to hear from you about this exciting opportunity. Click 'Apply Now' and submit your application, including a cover letter and current resume by Friday 5th July 2024. Please note that shortlisted applicants may be contacted before advert close date.
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness, or injury, to enable everyone to equitably participate in our selection process.
Job ID 300000064865077
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