Full timeBank First is a customer-owned bank that exists to serve the people who serve the education and health communities. Our Members put others first, so we put them first.At Bank First, we have a clear strategic mandate to transform and grow. We are empowered to make bold moves to create a bank that's different and sustainable for the next generation of teachers, nurses, and allied health professionals.So, what's the role?Our Retention team is on the lookout for a passionate and energetic person to help us build lasting relationships and keep our Members thriving. You'll be the friendly voice that connects with our Members, deepening their loyalty and ensuring they stick with us for their home loans.In a typical day, you'll get to:Empower Members: Be their financial cheerleader! Use your genuine curiosity to understand their needs and support their journeys.Drive Retention Success: While you'll mainly handle inbound calls, you'll also reach out proactively, shaping solutions that make our Members feel valued.Innovate and Improve: Gather feedback and share insights to enhance the Member experience and streamline our processes.About youYou're passionate about creating memorable experiences and making a difference in our Members' lives. Your toolkit includes:Financial Services Experience: You know your way around loan products and LVR.A Commitment to Exceptional Service: Delivering memorable experiences energizes you.A Drive for Results: There's nothing like the thrill of retaining a Member to get your day going.A Vision for Change: You thrive on continuous improvement and love making things easier for everyone.For-purpose: A bank committed to helping its Members and their community.Impactful work: That will genuinely make a difference to the lives of our Members!Work with values-driven leaders: Who actively develop talent and support you to grow your career. In an environment that you are empowered to Be Bold. Be Different. Be Sustainable. Be YOU!Work-life balance and flexibility: So you can work in a way that best suits you and supports your commitments outside of work. Family-friendly parental leave, and paid superannuation up to 52 weeks.Hybrid working: From our state-of-the-art offices to connect and collaborate, as well as focused time at home.Competitive remuneration: With an additional one week 'Be You' leave, 'Be Well' wellbeing benefit, #BFF Club home loan offer, and free on-site parking!To applyIf you are looking for purpose and an organisation that lives their values every day, we encourage you to apply.We encourage applications from people of all ages, cultures, abilities, sexual orientations, and gender identities. We strive to provide a recruitment experience that's fair, inclusive, and accessible.Your application will include the following questions:Are you legally entitled to work in Australia? If you are not a citizen or permanent resident, please provide details of your visa type, expiry date, and any restrictions to your available working hours. If you are a citizen / permanent resident simply indicate NA.Please provide your expected salary range (inclusive of Superannuation).What is the notice period for your current role?What are your preferred pronouns?Do you require reasonable adjustments to go through the recruitment process? If yes, provide details of adjustments required.
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