About ACCPA Aged and Community Care Providers Association (ACCPA) is the national Industry Association for aged care providers offering retirement living, seniors housing, residential care, home care, community care, and related services. ACCPA exists to unite aged care providers under a shared vision to enhance the well-being of older Australians through a high-performing, trusted, and sustainable aged care sector. Benefits: Work statewide with our Tasmanian members. 5 weeks paid annual leave. Annual professional development budget. Work from home or in office About the role: This role is Tasmanian based and will work across both Tasmania and Victoria, supporting our valued aged care and retirement living members. The Member Relations Officer (MRO) plays a critical role with face-to-face member engagement in Tasmania and will benefit from the expertise of an experienced state manager, as well as a part-time MRO in Tasmania, and a full-time MRO in Victoria ACCPA is a dynamic member association that focuses on ensuring effective stakeholder engagement with members, state governments, other peak bodies, unions, and federal government representatives. This is your opportunity to further develop your skills in stakeholder engagement and ensure effective communication with members, so they remain current in all relevant information, Duties include but are not limited to: Engages and responds to the needs of members. This includes working with your colleagues to ensure that you have regular face to face discussions with Tasmanian members across the state, as well as quarterly touch points to Victorian members to confirm if there is any assistance that ACCPA can provide. Works with the other MROs to provide the conduit between member requests and ensuring the most appropriate ACCPA team member is identified across advocacy, policy, member support, events, learning and development, quality, consulting etc. Develops strong state government connections within State Health, Justice and Consumer Building so that these relationships can be leveraged to assist with member enquiries and opportunities. Liaises with other peak bodies in Tasmania that form part of the collective voice of aged care, retirement living and seniors housing. Works with the other MRO's to ensure currency of CRM information, and to ensure the effective administration of online forums, member meetings and local events. Contributes to the team to identify opportunities that will bring ongoing benefit to our members and that they are leveraging the opportunities that are available to them. If you like the look of the role, we'd love to hear from you. To be successful you will have: Excellent customer service skills. A strong and confident communicator. A driver's licence that will enable you to travel the state regularly utilising a hire car. Previous experience in the aged care sector or another environment that faces complex legislative changes. Demonstrated experience in office administration/operational support with the ability to work unsupervised. Office IT experience and working knowledge of Microsoft Office Suite products. Ability to support the planning, delivery and evaluation of Member networking and training events. A qualification in Policy, Marketing or Business Administration is desirable. This is a position of trust and responsibility and to support this we require a federal police check as an essential selection component for this role. ACCPA requires employees to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. How to apply: Submit your resume and cover letter outlining your suitability for the role. Applications will be reviewed on an immediate basis, we encourage you to apply as soon as possible. #J-18808-Ljbffr
