About usAre you looking for a career with endless opportunities? There's more to us than banking. We're BCU Bank. We're proudly based in Coffs Harbour and Brisbane and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia.Our purpose is to enrich the lives of our customers and their communities. We provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences.BCU Bank customers interact with our dedicated teams through our 18 branches from Maroochydore to Port Macquarie, our local Contact Centre, modern digital banking channels, and BCU's mobile retail and business banking lenders who are active in the communities in which they work.About P&N GroupP&N Group is represented by BCU Bank in NSW and southeast Queensland and P&N Bank in Western Australia. With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.As part of our ongoing strategic customer-centric transformation, we're focussed on making it even easier to bank with us for our customers of today and the future.About the roleAs a Member Relations Officer at BCU Bank, you will have a customer focused mindset, assisting our members with their everyday banking needs.Through having genuine, rich conversations you will identify members short- and long-term financial goals and make recommendations on suitable BCU products and services.Making BCU Bank members feel welcome when they come into the Branch and providing a seamless member experienceAccurate and timely processing of member cash and non-cash transactionsAccount maintenance and account openingAssisting members with their day-to-day banking needsIdentifying opportunities from conversations with members to recommend suitable BCU products and servicesCompleting rostered hours supporting the Contact Centre team with inbound enquiries from membersWorking toward individual and team targets and KPI'sAssisting and educating members on technological changes and enhancements within the bankOngoing compliance and risk awareness within the BranchThis is a Permanent Full-Time position, based in our Ballina branch location.What will you bring?A customer centric mindset at the core of everything you doProven sales experience within a highly motivated customer service teamExtensive customer service experienceStrong numerical reasoning and accuracyExcellent communication and comprehension skillsHigh level attention to detail and demonstrated risk awarenessStrong computer literacyA current Driver's License, as travel between Branches may be required.What we can offer youThere's life at work, and life outside of work – and we understand that. P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.To help you live your best life through work, we offer an extensive range of employee benefits.Work for a national multi-brand, customer-focused organisationEnjoy flexible work arrangementsAn incentive scheme for exceptional performanceBe supported with leadership and professional development12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giverGenerous discounts on home loans, personal loans, insurance and other banking products and servicesUp to two weeks' additional purchased leave per yearTwo days' paid volunteer leave each year to use with a community partner of your choiceAn Employee Assistance ProgramAt P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages, and cultures to apply.If you need assistance or require flexibility to be able to fully participate in the application process, please email us at ****** closing date for applications is 18/11/2024.Please note that candidate screening and interviews may be completed prior to advertisement closure date.
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