This is a Member Help Expert role with one of the leading companies in AU right now -- Spriggy -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Spriggy Spriggy is looking for intelligent self-starters who are passionate about providing excellent online customer service. As part of our Member Help team, you will be focused on providing fast and efficient service to our growing member base. This is a permanent role with hybrid working arrangements. You'll be required to work in the office on Mondays, Tuesdays, and Fridays, with flexible options for the rest of the week. This is an excellent opportunity to kick start or progress your career in Australia's fast-growing FinTech scene with a company that is solving real problems for Aussie families. There are plenty of perks and a great team to make sure there is an incredible vibe while you are smashing out those customer queries. **About you** - You're empathetic and friendly - You have a positive and enthusiastic approach to your work - You're detail-oriented - You are reliable and honest **You will** - Get to understand how the Spriggy products work and how an Aussie Fintech operates - Delight members by promptly responding to queries with relevant information via multiple channels, including email and live chat - Apply empathy and understanding when solving members' problems - Undertake ad hoc duties to ensure positive member experience as required **Key Skills** - Excellent written and verbal communication skills - Tech savvy and interested in technology - Experience with digital support tools like Intercom is an advantage - Ability to adapt to change and thrive in a busy environment - Experience working as part of a small, efficient team Our team's diverse backgrounds ensure that our products talk to the needs of all Australian families. To continue to be able to do this well, we encourage applicants of diverse backgrounds to apply.
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Spriggy. ? Applying here is the first step in the hiring process for this role at Spriggy. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.