Member Engagement Specialist - Expression of InterestProgress your career in superannuation today!Brisbane based team with flexible workingPermanent, full time opportunitiesAbout Brighter Super:Brighter Super is committed to helping our members retire with confidence – we live by the philosophy that our members come first in everything we do. Since 1965, we have been a reliable and trusted provider of investment, advice and insurance services. 100% member-owned, Queensland-based, open superannuation fund, built on the foundation of three Queensland-based funds (LGIASuper, Energy Super and Suncorp Wealth Division) where we manage more than $32 billion in retirement savings for 230,000 members. Our members come from our foundation industries of government, finance, electrical and energy sectors, alongside the wider community.Our Brighter Super team is essential to our success, embodying our core values of Integrity, Trust, and Partnership. We value every Brighter team member – Bright People, Brighter Futures. This commitment ensures a positive and collaborative work environment where each individual can thrive. Together, we are building a brighter future.About your new Role:As a Member Engagement Specialist, you'll connect with Brighter Super members through outbound calls, offering valuable insights and support related to superannuation, retirement, insurance, and more. Your goal will be to ensure members feel informed and empowered about their financial decisions during important life events and marketing campaigns.Engage members with high-quality phone experiences and provide general advice on superannuation.Lead sales conversations about superannuation, retirement options, and insurance.Handle escalated inquiries, directing members to the appropriate advice services.Identify opportunities for member acquisition and retention.Collaborate with team members in a high-volume calling environment.About You:You're a natural communicator who can build rapport easily over the phone. You're enthusiastic about promoting Brighter Super and committed to championing our members' needs. Your strong sense of integrity and collaborative spirit will help foster a positive environment both for our members and within the team.1+ years of experience in sales, customer service, or relationship management.Experience in superannuation or financial services will be highly regarded.Familiarity with outbound or complex inbound call environments.Exceptional interpersonal skills and the ability to listen effectively.Strong organizational skills and self-discipline to manage your workload.Why choose Brighter Super:We pride ourselves on being a great place to work, where you matter! Here are some things that you will be able to enjoy:Fortnightly PayCareer PathwayReward and Recognition ProgramAnnual Leave PurchaseHolistic benefits and well-being offer through PerkboxIf you know that you are a "Bright Person" and are seeking a "Brighter Future", please apply now!Brighter Super are on the look-out for Member Engagement Specialists to join our team and deliver exceptional experiences to our members!
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