About us "Queensland Group of Specialists (QGOS)" is a platform for medical, surgical specialists and allied health professionals for their Virtual practice management and Sessional suites. To accomodate the growing number of specialists, we would like to welcome more staff to join our team as Medical Receptionist/Medical Administrator/Practice Manager.
As a successful candidate you will have:
Previous experience as Medical receptionist/Medical Administrator or Practice Manager Knowledge and experience to use a practice management software (experience with "Clinic to cloud" will be highly regarded, Gentu, Xestro)Understanding of complex medical terminology (preferred)Have strong competency with Microsoft Word and ExcelHave excellent written & oral communication skills and strong customer focusNice Phone manners Be able to work in a team environment and autonomously if requiredStrong time management and organisational skills.Understanding of Medicare and private health insurance billing processing and procedures. i.e ECLIPSETasks & Responsibilities General reception, administrative duties and patient interaction
Be responsible for receiving and responding to phone and email enquiries.Internal communications and correspondence with patients, doctors, theatre bookings, GPs and third parties.Patient record management Organising clinic and theatre bookingsPatient billings using practice management softwareOffice organisation (including general cleaning) All general front desk reception, secretarial and administration support to the surgeon/specialists as required.Expected behaviours and personal attributes Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.Be well presented, friendly, flexible and efficient, enjoy working in a small team.Outstanding attention to detail.Excellent interpersonal and communication skills, both written and verbal.Represent the practice in a confident and positive manner at all times.Undertake all duties in a diligent manner, with honesty and integrity,Maintain absolute confidentiality regarding patient and practice information.Have a vigilant attitude to accuracy, being prepared to double check as necessary. Benefits Flexibility of being Casual so days and hours can be of your choiceDifferent roles for Secretary and Paractice ManagerMultiple jobs available Potential to become Full time