Medical Receptionist

(Part-time and Full-time) Melbourne - Prahran, St Kilda, South Melbourne & Mornington

Brisbane - West End

NSW - Wollongong, Marrickville, Glebe & Port Macquarie

Are you an experienced Medical Receptionist who has a passion for holistic medicine?
Do you have a knack for customer service?
If so, Releaf Clinics wants you to join our team!
Releaf Clinics is a leading provider of holistic medicine in Australia.
We offer face-to-face and telehealth consultations to patients who are looking for natural and effective solutions for their health conditions.
Reporting to the Practice Manager, this is a fantastic opportunity for a highly motivated and proactive individual to join a growing team with career development opportunities.
As a Medical Receptionist at Releaf Clinics, you will be the first point of contact for our patients.
You will be responsible for: Welcoming and engaging patients in person and over the phone Answering phone calls promptly and courteously Scheduling, confirming, rescheduling and cancelling patient appointments using Helix (Medical Director), or other software platforms according to doctor availability and patient preferences Providing information to new and current patients about our services, fees, policies, and procedures Taking messages and relaying them to the relevant staff member or doctor Updating patient records and accounts with accurate and current information Processing payments and billing over the phone or in clinic Handling phone inquiries or emergencies in a calm and professional manner Collaborating with other receptionists and staff members to ensure smooth operations and patient satisfaction

To be successful in this role, you will need: At least one year of experience as a Medical Receptionist or in a sales focused role A strong work ethic, attention to detail and problem-solving skills The ability to work under pressure, prioritise tasks and multitask effectively The ability to work well in a team and independently A willingness to learn and grow with the company Experience working with medical software, such as Best Practice, Medical Director or Genie Knowledge of Medicare, private health funds, and bulk billing procedures

What We Offer: Competitive salary.
Opportunity for growth within a rapidly expanding business.
A dynamic work environment with a supportive team culture.

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