We are seeking passionate and dedicated Receptionists to join our dynamic team. This role presents an exciting opportunity for individuals looking to embark on a career path in health administration and management. As a key member of our team, you will play a vital role in ensuring the smooth operation of our practice and delivering exceptional service to our clients, the psychologists, and their patients.Key ResponsibilitiesWarmly greet patients upon arrival and provide them with attentive assistance.Respond promptly and professionally to patient inquiries, both in person and over the phone.Schedule follow-up appointments and manage appointment bookings effectively.Handle invoicing and billing processes accurately and efficiently.Manage incoming phone calls and emails in a timely manner.Thoroughly assess Mental Health Care Plans for adherence to Medicare guidelines and standards, ensuring compliance.Take an active approach in identifying opportunities for process and procedure enhancement, emphasizing continuous improvement in business operations.Verify the accuracy, compliance, and timeliness of all patient appointments, information, and documentation within the system prior to the client's scheduled appointment.Oversee psychologists' calendars and waiting lists to promptly offer any cancellations to other patients, ensuring efficient scheduling and optimal use of available appointments.Requirements and AttributesPrevious experience in reception or customer service roles within the Medical or Health Industry is highly desirable, as it demonstrates familiarity with industry-specific protocols and procedures.Demonstrated exceptional customer service skills.Strong attention to detail and proficiency in processing complex documentation and instructions accurately and efficiently.Clear and precise communication of information, ensuring adequate comprehension and dissemination to relevant parties.Excellent interpersonal abilities, enabling seamless interaction and collaboration with colleagues, healthcare professionals and their clients.Ability to thrive in a fast-paced, dynamic, and evolving environment; adept at adapting to changing circumstances while maintaining productivity and professionalism.Effective multitasking and prioritization skills, enabling the management of multiple tasks concurrently to meet deadlines and maintain workflow efficiency.Discretion and integrity, possessing the capability to handle sensitive and confidential information with the utmost professionalism and confidentiality.Benefits We OfferA comprehensive and supportive training program designed to facilitate your professional development and enhance your skill set.Opportunities for growth and advancement for individuals who demonstrate dedication, capability, and potential.A friendly and inclusive workplace culture where every team member is valued and respected.Convenient central locations in Brisbane CBD, complemented by excellent end-of-trip facilities, ensuring a seamless transition to and from work.Additional InformationStudent applications are welcomed; however, candidates must be able to commit to a permanent arrangement of work hours.If you believe you are the ideal fit for this role, we eagerly await your application. We look forward to hearing from you!Apply via our website: career-opportunities/Job Type: PermanentPay: From $30.00 per hourExpected hours: 30 per weekSchedule:Afternoon shiftDay shiftEvening shiftMonday to FridayMorning shiftNo weekendsRotating rosterExperience:Customer service: 3 years (Required)Work Authorisation:Australia (Required)Work Location: In personApplication Deadline: 04/10/2024Expected Start Date: 30/09/2024#J-18808-Ljbffr
