Medical Practice - Receptionist/AdministratorSouth East Colorectal (a team of 6 surgeons) is looking for an experienced and professionally presented receptionist with a welcoming personality, excellent patient care, high attention to detail, and an enthusiastic attitude.
The successful candidate should display accuracy at all times and take ownership of their position whilst following policies and procedures of both the practice and the healthcare industry. Excellent time management and multi-tasking skills are essential for this fast-paced front reception position.
This role is located in Dandenong and will suit someone who is available to work flexible hours between 8:00am-6:00pm on a five-day, 38-hour weekly roster.
A minimum of 2 years administration/reception experience in a similar medical practice would be advantageous. Specialist practice experience with Zedmed software will be favourably looked upon but training can be provided for the right candidate.
Principal ResponsibilitiesMeet and greet patientsManage a high volume of callsLiaising with the general public, hospital staff, allied health, other medical staff, doctors, and specialistsAction emails and faxes in OutlookScheduling appointments/booking in-clinic diagnostic testsAssisting in managing consulting sessions with our teamCreating and maintaining patient records within the clinical software, including linking referrals, x-rays, diagnostic reports, and other related information to individual patients, with a high level of accuracy.Invoicing and receipting paymentsMedical billing including Medicare and DVARequirementsTo be successful in this role it is essential that you can demonstrate the following:
Exceptional patient care focus with a warm and friendly manner and a can-do attitudeHigh attention to detail and the ability to prioritiseCompetence and professionalism in the presentation of your written and verbal communicationWell-developed time management skills and an ability to multi-task and work efficiently under pressureA professional approach with a strong work ethicA high level of computer literacy with good knowledge of Microsoft Word and OutlookMust be able to work as a team and also unsupervised at timesPrior medical or administration experience is essential.Rates of pay are in accordance with the Award and commensurate with experience.
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