Medical Claims Support Officer

Location: GeelongClaims Support - Medical Examiners Hub- 3 days per week- ASAP start to 20th December 2024- $39 p/h to candidate
General Skills and Responsibilities: Strong written communicationAttention to detailConfident on the phoneAbility to work mostly autonomously using guidance documentsGreater than basic admin skills - requires problem-solving capabilitiesProficiency in ExcelStrong computer skills - ability to quickly learn new platforms and handle file uploads and downloadsIdeal candidates may have PA, Legal Assistant, or Medical/Legal Admin Assistant experienceResponsibilities and Duties: Completing document preparation for Independent Medical Examination (IME) requests, including FOI, clinical notes, and other relevant materials for IMEsUpdating Service Decisions on active claims, ending decisions on finalized claims, and adding decisions as requiredContacting clients to follow up on general authority forms and uploading forms to Avanti upon receiptManaging FOI requests and radiology reports - communicating via messages or emailTracking IME, supplementary, and addendum reports and coordinating with examinersUploading reports from external system to the internal systemProcessing invoicesHandling indexing tasksDrafting introductory letters or stability notifications to clients, following task-specific instructionsThis role is ideal for individuals with administrative backgrounds in medical or legal environments.
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