Job Location: Maryville, IL
Position Type: Full Time (80 Hours)
Job Shift: Days
DescriptionJob Summary: The medical assistant performs administrative support duties under the direction of the practice manager which may include scheduling appointments, answering the telephone and directing the calls to the appropriate staff, registering patients, collecting and updating patient demographics, verifying health insurance coverage and collecting/processing payments.
Clinical duties are performed under the supervision of the physician or mid-level provider and may include obtaining and recording vital signs and medical histories, preparing patients for the examination, drawing blood and administering medications as directed by the physician or mid-level provider.
Service and Quality Standards:Service: Adheres to customer service standardsIs Competent, caring and compassionateTreats coworkers and customers with dignity and respectDemonstrates competent, caring and compassionate behavior to customers and coworkersPeople: Assures confidentiality of patient and employee informationIs positive in interactions with othersIs courteous and respectfulPromotes a harassment free environmentInspires the trust of othersActs in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interestQuality: Is excellent in patient care and serviceDemonstrates multidisciplinary cooperationAssists in obtaining excellent satisfaction scores of feedbackIs safety consciousDemonstrates safety consciousness and supports safety initiativesIs involved with improvement effortsSupports performance improvementSeeks ways to improve systems and servicesShows commitment to improvement effortsMeets mandatory educational requirementsGrowth: Demonstrates commitment to hospital mission and visionIs active and involvedSupports hospital initiativesChampions innovation and supports changeIs a positive role modelFosters team cooperationFinance: Is a good steward of hospital resourcesDevelops/uses efficient work methodsConserves organizational resourcesJob Responsibilities:Performs general office duties including registration, medical records, scheduling, telephone tasks and other such dutiesPerforms clinical duties including rooming patients, taking vital signs, recording medical histories, preparing patients for the examination, drawing blood and administering medications as directed by the providerProvides care in a safe and effective manner.Maintains accurate and complete medical records.Demonstrates effective communication skills with patients, families and co-workers.Demonstrates flexibility to meet staffing needs of practice.Maintains a well-organized environment.Facilitates accurate and timely patient/visitor related activities in an efficient and courteous manner.QualificationsEducation Requirements and Other Requirements: Education Level: High school graduate or equivalent required.
Medical terminology course or background required.
Graduate of a medical assistant program preferred.
Will train if necessary.
Certification preferred or willingness to become certified.
Experience Requirements: Experience in a medical setting.
Prior experience as a medical assistant is preferred.
Other Requirements: Must be able to complete computer work.
Excellent communication and interpersonal skills are necessary.
Working Conditions: Exposure Category I: Tasks that involve exposure to blood, body fluids, or tissues.
All procedures or other job-related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them, are Category I tasks.
Use of appropriate protective measures is required for every employee engaged in Category I tasks.
Physical Activity: NA 0-25% 26-75% 76-100%
Lift/Carry: X
Push/Pull: X
Climb: X
Squat/Bend/Kneel: X
Sit: X
Stand: X
Walk/Move About: X
The most significant duties have been included in this description.
Other duties may be assigned and the organization has the right to modify this job description as needed to accurately reflect assigned duties.
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