Quality Assurance Officer (Medico Legal) Full-time State: WA Job Status: Full Time MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support.
Next Health is part of the MedHealth group of companies and was established in 2005 to provide independent specialist opinions that would help people and organisations understand 'what's next' after injury or illness. We have flourished to become the largest provider of independent specialist opinion across Western Australia, South Australia and the Northern Territory.
We are seeking a motivated individual with strong leadership, follow-up, organisation, prioritisation skills, and excellent attention to detail.
This role is to ensure the accuracy and quality of reports produced by Next Health consultants in a timely manner, as well as providing technical advice relating to reports and permanent impairment/disability assessments.
Key Responsibilities include, but are not limited to:
Review of medico-legal reports in line with quality framework and relevant regulations and legislation. Undertake quality assurance of reports, AMS forms, and permanent impairment/disability assessments to ensure compliance with:Specific customer and/or legislative specifications; Next Health standards and processes; Appropriate guidelines. Identify inaccurate, deficient, or incomplete reports and liaise with relevant stakeholders to resolve issues. Assist with training sessions for consultants, customers, or team members as required. Support the General Manager, Operations Manager, and Report Production and Quality Coordinator in the induction of new consultants and team members. Escalate matters requiring intervention to the Report Production and Quality Coordinator, consultant, or customer. Advise on possible delays in turnaround times when applicable. Prioritise according to consultant availability and customer requests. Collaborate with team members to ensure prioritisation of workflow. Minimum Requirements:
Experience in the medical, allied health, and/or personal injury industry. Experience in driving quality assurance programs. Understanding of case management practices relating to independent medical reports within a personal injury and/or accident compensation setting is beneficial. Experience in delivering high-quality, customer-focused business administration support. High level of written and verbal communication skills. Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint). Exceptional attention to detail and accuracy. Demonstrated ability to provide excellent customer service. Strong organisational and prioritisation skills with a flexible approach to change. Ability to work independently and harmoniously with a diverse group of stakeholders. High regard for confidentiality and privacy. A respectful, positive, enthusiastic, friendly, and helpful personal approach. You are welcome here. We are an Equal Opportunity Employer, proudly welcoming people with disabilities, diverse cultural backgrounds, LGBTQI community members, veterans, carers, and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
#J-18808-Ljbffr